Guest Relationship Executive

2 hours ago

Hyderabad, Telangana, India Vamsiram Builders And Developers Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Role & Responsibilities

The Guest Relationship Executive is responsible for ensuring excellent guest service by warmly welcoming guests, addressing their needs, handling inquiries, resolving complaints, and creating a positive and memorable experience.

The role requires strong communication, problem-solving, and interpersonal skills to maintain high levels of guest satisfaction and loyalty.

Key Responsibilities

  • Welcome guests upon arrival and assist with check-in/check-out procedures.
  • Maintain professional, courteous, and friendly interactions at all times.
  • Address guest inquiries, requests, and concerns promptly and effectively.
  • Handle guest complaints tactfully, providing solutions and escalating when necessary.
  • Coordinate with other departments (housekeeping, F&B, reservations, etc.) to ensure guest satisfaction.
  • Maintain accurate records of guest interactions and preferences.

Requirements

  • Any Graduate
  • Prior experience in customer service, front office, or guest relations.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a guest-first attitude.
  • Proficiency in MS Office.
  • Multilingual skills are an added advantage.
  • Professional appearance and demeanour.

Key Skills

  • Customer service excellence
  • Conflict resolution
  • Time management
  • Attention to detail
  • Team collaboration
  • Upselling and cross-selling skills

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