
Guest Relations Executive For Mall
2 weeks ago
Openings We are Hiring
Location: Hyderabad (Shopping Centre)
Experience: 2 to 4 years
Salary: Up to 5 LPA
Gender: Male/Female
Age Limit: Below 34 years
Reporting To: Centre Manager / Operations Manager
Job Summary
We are looking for a dynamic Guest Relations Executive (GRE) to manage front-line operations and customer service in a high-traffic shopping mall. You will be the face of the brand, ensuring visitors receive prompt assistance, clear information, and a positive shopping experience.
Key Responsibilities
Customer Engagement:
Greet and assist shoppers courteously at entry points, help desks, and common areas.
Handle queries related to stores, events, offers, facilities, and directions.
Daily Operations Support:
Monitor cleanliness, signage, and functioning of amenities across the mall.
Coordinate with housekeeping, security, and technical teams for quick issue resolution.
Feedback & Escalation:
Gather visitor feedback and report complaints or incidents to management promptly.
Follow up to ensure satisfactory resolution.
Event & Promotion Support:
Assist with setup, customer flow management, and guest handling during mall events or seasonal promotions.
Lost & Found Handling:
Maintain proper records of lost & found items and coordinate returns to rightful owners.
Reporting & Documentation:
Maintain logs of guest inquiries, incidents, and daily visitor counts as required.
Candidate Profile
- Experience: 2 to 4 years in guest relations, front office, mall operations, or customer service
- Industry Preference: Retail, Hospitality, Shopping Malls, Airports, or Service Sectors
- Age: Below 34 years
- Gender: Open to Female candidates
Skills & Attributes
- Excellent communication and interpersonal skills
- Well-groomed, presentable, and confident in customer-facing roles
- Basic understanding of mall operations and service standards
- Calm under pressure with strong problem-solving ability
- Proficiency in English, Hindi, and Telugu preferred
Education
- Graduation in any discipline (Hospitality or Retail Management preferred)
Working Conditions
- Willing to work in rotational shifts, weekends, and public holidays
Uniform and grooming standards to be maintained at all times
They have a Six Weekly Off Policy. It could be Any Day.
Contact Details :
HR Bhakti
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