Guest Relations Executive For Mall

2 weeks ago

Hyderabad, Telangana, India SG Oasis Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Openings We are Hiring

Location: Hyderabad (Shopping Centre)

Experience: 2 to 4 years

Salary: Up to 5 LPA

Gender: Male/Female

Age Limit: Below 34 years

Reporting To: Centre Manager / Operations Manager

Job Summary

We are looking for a dynamic Guest Relations Executive (GRE) to manage front-line operations and customer service in a high-traffic shopping mall. You will be the face of the brand, ensuring visitors receive prompt assistance, clear information, and a positive shopping experience.

Key Responsibilities

  • Customer Engagement:

  • Greet and assist shoppers courteously at entry points, help desks, and common areas.

  • Handle queries related to stores, events, offers, facilities, and directions.

  • Daily Operations Support:

  • Monitor cleanliness, signage, and functioning of amenities across the mall.

  • Coordinate with housekeeping, security, and technical teams for quick issue resolution.

  • Feedback & Escalation:

  • Gather visitor feedback and report complaints or incidents to management promptly.

  • Follow up to ensure satisfactory resolution.

  • Event & Promotion Support:

  • Assist with setup, customer flow management, and guest handling during mall events or seasonal promotions.

  • Lost & Found Handling:

  • Maintain proper records of lost & found items and coordinate returns to rightful owners.

  • Reporting & Documentation:

  • Maintain logs of guest inquiries, incidents, and daily visitor counts as required.

Candidate Profile

  • Experience: 2 to 4 years in guest relations, front office, mall operations, or customer service
  • Industry Preference: Retail, Hospitality, Shopping Malls, Airports, or Service Sectors
  • Age: Below 34 years
  • Gender: Open to Female candidates

Skills & Attributes

  • Excellent communication and interpersonal skills
  • Well-groomed, presentable, and confident in customer-facing roles
  • Basic understanding of mall operations and service standards
  • Calm under pressure with strong problem-solving ability
  • Proficiency in English, Hindi, and Telugu preferred

Education

  • Graduation in any discipline (Hospitality or Retail Management preferred)

Working Conditions

  • Willing to work in rotational shifts, weekends, and public holidays

  • Uniform and grooming standards to be maintained at all times

  • They have a Six Weekly Off Policy. It could be Any Day.

Contact Details :

HR Bhakti

  • Guest Relations Executive

    3 days ago

    Hyderabad, Telangana, India SG Oasis Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    For Females - Bun with Blazers and skirt up to knee length with stockings. All Sundays off and 1-2 Saturdays off depending on the month. Looking for Candidate below 34 years.Job Summary :We are looking for a dynamic Guest Relations Executive (GRE) to manage front-line operations and customer service in a high-traffic shopping mall. You will be the face of...

  • Mall Accounts Receivable Executive

    3 days ago

    Hyderabad, Telangana, India Aparna NEO Mall Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Major RollPreparing monthly Rent, CAM & Utility Invoices.Preparing Revenue share Invoices as per the Agreement, and Self-Certified Net Sales provided by Team and Annual reconciliation with CA certified statement.Marketing Invoice preparation as per term sheet and cross check with receipts.Accounting receipts as per payment advice received from customer &...

  • Guest Relations Executive

    2 days ago

    Hyderabad, Telangana, India Naukri Hospitality Jobs Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    We are looking for a skilled Guest Relations Executive to join our team in the hospitality industry. The ideal candidate will have 4-6 years of experience and be based in [location to be specified].Roles and ResponsibilityManage front office operations, ensuring seamless guest experiences.Handle guest inquiries and resolve issues professionally.Coordinate...

  • Guest Relation Executive

    1 week ago

    Hyderabad, Telangana, India Agape Foundation Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    AGAPE INTERNATIONAL SCHOOL, POCHARAM (V) GHATKESAR (M), HYDERABAD- TSAGAPE International school is located at Hyderabad-Warangal Highway, is looking for an Immediate appointment of qualified Guest Relation Executive. With 5 -10 Years of experience.Should be an Post graduate with MS office Skills , Particularly in Excel and PowerpointJob Description : Should...

  • Guest Relations Professional

    4 days ago

    Hyderabad, Telangana, India Naukri Hospitality Jobs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for a highly skilled and experienced Guest Relations professional to join our team in the hospitality industry. The ideal candidate will have excellent communication skills and be able to provide top-notch service to our guests.Roles and ResponsibilityManage front desk operations, including handling guest inquiries and resolving issues...

  • Guest Relation Executive

    2 weeks ago

    Hyderabad, Telangana, India Sodexo Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role Description :We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.Candidate should also be reliable and customer-oriented, as you'll serve as a primary point of contact for our customersRole &...

  • Guest Relation Executive

    4 days ago

    Hyderabad, Telangana, India PMG JOBS Full time ₹ 2,40,000 - ₹ 9,60,000 per year

    HelloWe're hiring Guest Relations Executive For A Leading Real Estate Developer Firm.Function: Customer RelationshipJob Location: Nanakramguda, HyderabadExperience: 0-4 years as Front Office / GRE / Airlines / Hospitality IndustrySalary: 20-40 kJob Description:Filling up the walking's form of Clients or BrokersEscorting the clients to the waiting lounge or...

  • Guest Relations Manager

    1 week ago

    Hyderabad, Telangana, India A To Z Food Ventures Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Ensures guest satisfaction and a positive experience by addressing inquiries, resolving complaints, and coordinating with other departments to meet guest needs. They are the primary point of contact for guests, anticipating their needs and managing guest services. This role also involves managing and training guest relations team members, and monitoring...

  • Guest Relations Manager

    7 days ago

    Hyderabad, Telangana, India Careers at Marriott Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    JOB SUMMARY Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 1 year experience in the guest...

  • Guest Relations Manager

    7 days ago

    Hyderabad, Telangana, India Total Environment Hospitality Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionAt Total Environment Hospitality, we love creating experiences that touch your senses and evoke emotions. Rich, colourful and vibrant experiences that have depth and character, and are created with passion, sensitivity and commitment. Inspired by nature, arts, crafts, and cultural heritage, we aim to provide memorable experiences. Total...