Client Support

7 days ago

Cochin, Kerala, India Peak Performance Advisors (OPS) PVTLTD Full time ₹ 1,50,000 - ₹ 3,00,000 per year

About the Role

We are looking for a Client Support & Reporting Analyst with excellent communication skills and advanced expertise in MS Excel. In this role, you will manage client relationships, prepare insightful reports and dashboards, and support decision-making with accurate data analysis. Fresh graduates with exceptional Excel skills and analytical ability are highly encouraged to apply.

Key Responsibilities

  • Serve as the primary point of contact for assigned clients, ensuring smooth support and long-term engagement.
  • Conduct regular client check-ins to track progress and provide meaningful insights.
  • Identify execution gaps and recommend practical solutions.
  • Work closely with internal teams to ensure seamless client servicing.
  • Design and maintain advanced Excel reports, dashboards, and presentations (using Pivot Tables, VLOOKUP, Power Query, Macros, etc.).
  • Prepare professional business presentations in MS PowerPoint.
  • Assist the Customer Success Manager in monitoring performance and driving client satisfaction.
  • Meet or exceed defined KPIs and success metrics consistently.

Requirements

  • Bachelor's degree in Business, Commerce, or a related field.
  • 0–3 years of experience in client support, account management, or data reporting. (Freshers with strong Excel skills are welcome.)
  • Advanced proficiency in MS Excel (formulas, charts, automation, analytics).
  • Strong skills in MS PowerPoint for reports and presentations.
  • Excellent communication, problem-solving, and interpersonal abilities.
  • Ability to multitask, take ownership, and deliver results under deadlines.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Work from home

Work Location: Remote

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