Client Support
7 days ago
About the Role
We are looking for a Client Support & Reporting Analyst with excellent communication skills and advanced expertise in MS Excel. In this role, you will manage client relationships, prepare insightful reports and dashboards, and support decision-making with accurate data analysis. Fresh graduates with exceptional Excel skills and analytical ability are highly encouraged to apply.
Key Responsibilities
- Serve as the primary point of contact for assigned clients, ensuring smooth support and long-term engagement.
- Conduct regular client check-ins to track progress and provide meaningful insights.
- Identify execution gaps and recommend practical solutions.
- Work closely with internal teams to ensure seamless client servicing.
- Design and maintain advanced Excel reports, dashboards, and presentations (using Pivot Tables, VLOOKUP, Power Query, Macros, etc.).
- Prepare professional business presentations in MS PowerPoint.
- Assist the Customer Success Manager in monitoring performance and driving client satisfaction.
- Meet or exceed defined KPIs and success metrics consistently.
Requirements
- Bachelor's degree in Business, Commerce, or a related field.
- 0–3 years of experience in client support, account management, or data reporting. (Freshers with strong Excel skills are welcome.)
- Advanced proficiency in MS Excel (formulas, charts, automation, analytics).
- Strong skills in MS PowerPoint for reports and presentations.
- Excellent communication, problem-solving, and interpersonal abilities.
- Ability to multitask, take ownership, and deliver results under deadlines.
Job Type: Full-time
Pay: ₹15, ₹25,000.00 per month
Benefits:
- Work from home
Work Location: Remote
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