Manager IT and Client Support

1 week ago

Cochin, Kerala, India Penguin Data Centre Full time ₹ 4,20,000 - ₹ 5,40,000 per year

Manager – IT & Client Support

We are seeking a highly skilled professional with 4 to 6 years of experience in IT management and technical support. The ideal candidate will be responsible for overseeing the company's IT infrastructure, leading a support team, and ensuring timely and effective client support services. This role requires a strategic thinker with hands-on technical expertise, leadership ability, and excellent problem-solving skills.

Key Responsibilities

  • Develop and implement IT strategies, policies, and governance frameworks.
  • Oversee and maintain IT infrastructure, systems, and network resources.
  • Lead and manage internal IT support and client support functions.
  • Administer databases, servers, and ensure system uptime.
  • Manage vendor relationships, contracts, and service level agreements.
  • Identify and mitigate IT risks, enforce security policies, and ensure data protection compliance.
  • Handle day-to-day support escalations and ensure timely resolution of technical issues.
  • Provide guidance and training to the IT support team.
  • Collaborate with project teams and departments to understand IT needs.
  • Maintain documentation of systems, support protocols, and infrastructure.

Required Skills and Qualifications

  • Bachelor's degree in B.Tech / BE in Computer Science, Information Technology, or a related field (or an equivalent qualification).
  • 4 to 6 years of proven experience as an IT Manager, Support Engineer, or similar leadership role.
  • Strong technical background in IT infrastructure, networking, and database management.
  • Ability to lead and mentor a technical support team.
  • Excellent troubleshooting and problem-solving capabilities.
  • Strong communication and interpersonal skills to coordinate with internal teams and clients.

Shift: UK Shift (1:30PM to 10:30PM)

Commitment: 2 Years

Job Types: Full-time, Permanent

Pay: ₹35, ₹45,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Application Question(s):

  • Ready to work with UK Shift (1:30PM to 10:30PM)?

Experience:

  • Microsoft SQL Server: 1 year (Required)
  • Microsoft Windows Server: 2 years (Required)
  • IT management: 3 years (Required)

Work Location: In person

  • Client Support

    1 week ago

    Cochin, Kerala, India Peak Performance Advisors (OPS) PVTLTD Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    About the RoleWe are looking for a Client Support & Reporting Analyst with excellent communication skills and advanced expertise in MS Excel. In this role, you will manage client relationships, prepare insightful reports and dashboards, and support decision-making with accurate data analysis. Fresh graduates with exceptional Excel skills and analytical...

  • Client Support Specialist

    2 weeks ago

    Cochin, Kerala, India Analytix Arabia Management Consultant pvt ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Client Support Specialist ( Non-Voice)We're looking for a proactive, results-driven Client Support Specialist to build and strengthen long-term partnerships with our key clients. In this role, you'll gain a deep understanding of client needs, design tailored solutions, and lead cross-functional efforts to deliver measurable business impact....

  • Client Relationship Executive

    2 weeks ago

    Cochin, Kerala, India ZENEROM IT SOLUTIONS CO.L.L.C Full time ₹ 87,000 - ₹ 6,00,000 per year

    Job Title: Client Relationship ManagerLocation: Kochi, Kerala (Branch Office)Company: Zenerom Digital Marketing LLC (Head Office: Dubai, UAE)Job Type: Full-time | On-site (Relocation Preferred)Website: About ZeneromZenerom Digital Marketing LLC is a UAE-based digital marketing and branding agency headquartered in Dubai, with a growing branch office in Kochi,...

  • Client Services Manager

    6 days ago

    Cochin, Kerala, India ICT Global Tech Pvt Ltd Full time

    Company DescriptionICT Global Tech is a modern branding and business promotion company. We combine a data-driven approach with years of experience in brand visibility and digital marketing. Our goal is to understand the inner workings of your company to attract and retain customers effectively. Through in-depth research, planning, design, creation,...

  • Client Manager

    7 days ago

    Cochin, Kerala, India Sevakh Global Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionAt Sevakh Global, we possess a deep understanding of the intricacies of both business and personal scenarios. We address conflicts across individuals, families, businesses, and governmental entities involving legal complexities. Our seasoned advisors assist at every phase, ensuring well-informed and compliant resolutions. We provide...

  • Technical Support Executive

    3 days ago

    Cochin, Kerala, India Softloom It Solutions Full time ₹ 1,20,000 - ₹ 1,44,000 per year

    Location: Kochi – Softloom IT SolutionsEducation: Bachelor's Degree in Computer Science or related fieldExperience: FresherSalary: ₹10,000 – ₹12,000 per monthJob ResponsibilitiesHandle customer queries and provide supportOffer basic technical assistance to clientsMaintain client relationships and follow-upsEnsure customer satisfaction through...

  • Client Reporting Manager

    2 weeks ago

    Cochin, Kerala, India UST Global Full time ₹ 1,50,00,000 - ₹ 2,50,00,000 per year

    Manager I - Client Reporting We are seeking a seasoned leader with strong experience in Fund Administration and Fund Management operations to manage and oversee the Client Reporting & Accounting Service Management function. This role requires a dynamic professional who can drive operational excellence, foster stakeholder relationships, and ensure the...

  • Customer Support Manager

    2 weeks ago

    Cochin, Kerala, India Hopezen International Private Ltd Full time ₹ 3,00,000 - ₹ 4,20,000 per year

    Job Title: Customer Success Manager (CSM) – Interior Design CompanyLocation: Kochi, KeralaSalary: ₹25,000 – ₹35,000 per monthExperience: 4 – 5 yearsEmployment Type: Full-timeJob Summary:We are looking for an experienced and customer-focused Customer Success Manager (CSM) to join our interior design team in Kochi. The ideal candidate will be...

  • Assistant IT Support- Functional Tester

    2 weeks ago

    Cochin, Kerala, India SIB Operations And Services Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Role & responsibilitiesFunctional Testing supports: (work flow applications, web applications, mobile applications and other applications used from time to time).Conduct end to end functional testing of the software to verify its functionalities and features Collaborate with business analysts, developers and stakeholders to understand the requirement and...

  • Client Relationship Manager

    2 days ago

    Cochin, Kerala, India CLASSIC COLORS &INTERIORS Full time ₹ 2,50,000 - ₹ 3,00,000 per year

    Job Title: Client Relationship ManagerCompany: Classic colors and InteriorsLocation: KochiJob Type: Full-TimeAbout Us:Classic Colors and Interiors is a dynamic and growing company specializing in high-quality interior solutions. With a strong focus on customer satisfaction and design excellence, we are expanding our reach and looking for enthusiastic...