Client Relation Executive

4 days ago

Cochin, Kerala, India G8 INDOGULF PVT LTD Full time ₹ 1,80,000 - ₹ 2,40,000 per year

Company Name: Matrixx Overseas Pvt Ltd

Location: Kochi

We are seeking a dynamic and customer-focused Client Relations Executive to manage and strengthen relationships with our clients. The successful candidate will be responsible for ensuring client satisfaction, resolving issues, and maintaining strong, long-term client relationships.

Key Responsibilities:

  • Client Communication: Be the main point of contact for clients and communicate clearly with them.
  • Relationship Management: Build and maintain strong client relationships, understand their needs, and offer solutions.
  • Problem Resolution: Handle and resolve client issues quickly and professionally.
  • Account Management: Track client progress and ensure satisfaction with our services/products.
  • Collaboration: Work with internal teams to meet client expectations.
  • Reporting: Update on client status, issues, and feedback regularly.
  • Client Retention: Look for ways to improve client retention through follow-ups and personalized service.
  • Project Support: Assist clients with product or service-related questions and support during onboarding or implementation.

Requirements:

  • Education: Bachelor's degree
  • Good communication and problem-solving skills.
  • Ability to manage multiple clients and tasks.
  • Experience with CRM tools is a plus.

Job Type: Full-time

Pay: ₹15, ₹18,000.00 per month

Ability to commute/relocate:

  • Ernakulam District, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

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