Client Relations Lead

1 week ago

Cochin, Kerala, India Katha Ads - Sharing Stories, Scaling Impact Full time ₹ 12,00,000 - ₹ 24,00,000 per year

About Katha Ads

Katha is building the most efficient creator-led marketing engine for brands. We work with thousands of creators across India, powering content-led growth for brands like ITC, Samsung, Maruti Suzuki, Tata Croma, and Hero MotoCorp and also other agencies.

We operate with a simple belief:

A small team of stunning teammates beats a large team of average performers. We operate in a fast-growth environment where accountability, judgement, agility, and performance are core expectations. The organization is fully remote, built on a lean structure, where individuals take full ownership of outcomes, work collaboratively across teams, and contribute directly to business growth and customer success.

Job description:

Job Title: Client Relations Lead

Compensation: As per market standards

Employment Type: Full-time, Permanent

Key Responsibilities

The Client Relations Lead will lead the client-facing function of the organization, ensuring

  • effective account management,
  • consistent client retention, and
  • smooth campaign delivery across multiple active projects

To do this effectively, you will

  • Lead a pod of 3–6 Account Managers
  • Own relationships with key clients
  • Improve team judgment, communication quality, and execution velocity
  • Ensure campaign success and driving long-term retention
  • Act as the escalation point when things break
  • Be the bridge between clients, creators, and internal teams
  • Raise the talent bar through hiring, coaching, and feedback

Required Skills & Experience

  • 4–8 years in Account Management, Client Success, or Campaign Management
  • 1–3 years in a leadership role
  • Excellent writing & communication skills (non-negotiable)
  • Comfort managing ambiguity & high-intensity cycles
  • Strong judgment in client-facing situations
  • Ability to own outcomes end-to-end

Bonus:

  • Experience in creator/agency/D2C ecosystem
  • Experience building processes or scaling teams

Not for you if:

  • You need heavy structure
  • You prefer slow, predictable environments
  • You avoid difficult conversations
  • You don't enjoy writing or communication-heavy work

Application Instructions

Interested candidates may share their resumes at:

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Health insurance
  • Internet reimbursement
  • Provident Fund
  • Work from home flexibility

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