Client Engagement Trainee

2 days ago

Cochin, Kerala, India Analytix Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Company Description

Analytix is a global business consulting firm with 16 years of experience specializing in international business setup support. Since our inception in 2008, we've grown into a premier consultancy operating in seven countries including UAE, Saudi Arabia, Oman, Qatar, China, India, USA, and the UK. Our team delivers tailored solutions across sectors, offering business incorporation, accounting, tax, GRO, and PRO services, along with innovative IT solutions including digital signature, digital marketing, and brand development. We collaborate closely with businesses, offering reliable, innovative, and ethical solutions that build trust and drive success.

Role Description

This is a full-time, on-site role for a Client Engagement Trainee located in Kochi. The Client Engagement Trainee will be responsible for supporting customer interactions, ensuring customer satisfaction, and enhancing the overall customer experience. Day-to-day tasks will include responding to client inquiries, providing excellent customer service, and maintaining effective communication with clients to ensure their needs are met.

Key Responsibilities

  • Communicate with existing clients via email, chat, and phone to gauge satisfaction and identify opportunities for additional services.
  • Analyze client needs and develop customized proposals, quotes, and service recommendations.
  • Proactively follow up on proposals to increase conversion rates and facilitate successful deal closures.
  • Identify opportunities for upselling and cross-selling based on client feedback, workflows, and business goals.
  • Collaborate with the Accounts team to ensure accurate invoicing and timely follow-up on outstanding payments.
  • Work closely with front-end and service delivery teams to provide a seamless and high-quality client experience.
  • Maintain detailed and accurate records of all client interactions, proposals, sales activities, and feedback using internal systems.
  • Support the sales team by nurturing leads and helping to identify new business opportunities.
  • Gain a thorough understanding of internal tools, systems, and processes to align client expectations with service delivery.

Required Skills & Attributes

  • Excellent attention to detail, with strong organizational and time management skills.
  • Outstanding written and verbal communication skills.
  • A proactive, client-focused approach with a positive and solutions-oriented mindset.
  • Strong team player with the ability to coordinate effectively across departments.
  • Eagerness to learn and adapt in a fast-paced, dynamic environment.
  • Familiarity with CRM systems and Microsoft Office tools is a plus

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