Client Advisor

5 days ago

Cochin, Kerala, India Nipponasia Enterprises Full time ₹ 4,20,000 per year

About Nipponasia -

Nipponasia Enterprises is a growing premium travel and consulting company focused exclusively on Japan. With a strong network in India and Japan, we curate unique travel experiences for families, students, senior travelers, businesses, and high-net-worth individuals.

We operate as a sleek and modern team, supported by trusted marketing partners and global associates, ensuring a steady flow of quality enquiries.

Role Overview -

As a Client Advisor, you will be responsible for engaging with prospective travelers from Kerala and selected pan-India enquiries. You will guide them through Nipponasia's tour options, provide personalized assistance, and ensure smooth conversion from enquiry to booking.

This is a relationship-driven role with direct impact on brand growth and client satisfaction. You will work closely with leadership and marketing teams to maximize sales performance.

Key Responsibilities -

  • Engage with inbound enquiries from Kerala and filtered pan-India leads.
  • Qualify, nurture, and independently close bookings for regular tours.
  • Follow up systematically to maximize conversions.
  • Build trust and rapport with clients through calls, WhatsApp, and email.
  • Share itineraries, proposals, and pricing with backend support.
  • Support clients until departure, ensuring confidence in Nipponasia.
  • Maintain lead records in CRM.
  • Provide weekly sales updates and pipeline reports.
  • Coordinate with operations and marketing partners for smooth handovers.

Requirements -

  • Bachelor's degree (any discipline).
  • Minimum 3 years of proven client-facing sales experience in travel, hospitality, or premium services.
  • Demonstrated success in servicing premium and HNI customers.
  • Excellent communication in English and Malayalam (Hindi knowledge is an advantage).
  • Strong interpersonal, follow-up, and relationship-building skills.
  • Organized, proactive, and comfortable working in a lean, modern structure.
  • Interest in Japan and premium travel is a plus (training provided).

Job Types: Full-time, Contractual / Temporary

Contract length: 6 months

Pay: From ₹35,000.00 per month

Application Question(s):

  • Do you have experience selling to premium customers

Experience:

  • Sales: 3 years (Required)

Language:

  • English (Required)

Willingness to travel:

  • 50% (Required)

Work Location: In person

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