Pre-Sales Head

6 days ago

Bengaluru Gurugram Kolkata, India Cogenthub Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Title: Pre-Sales Head BPO/Call Center/ITeS

Department: Sales & Solutions

Reporting to: CCO

Job Summary:

We are seeking an experienced and results-driven Pre-Sales Head to join our BPO/Call Center/ITeS team. This role will work with sales and delivery, to develop business solutions and clients to understand requirements and drive the proposal process. The ideal candidate will have a deep understanding of BPO operations, Bid Management, Pre-Sales, process transformation and customer experience domains.

Key Responsibilities:

  • Sales Support: Collaborate with the sales team to understand client needs and present tailored AI & Tech solutions.
  • Solution Design: Develop customized solutions by coordinating with delivery, operations, and technology teams.
  • Proposal & RFP/RFI Management: Lead the creation of high-quality proposals, case studies, presentations, and RFP/RFI responses.
  • Client Interaction: Participate in client meetings and presentations, articulating value propositions clearly and confidently.
  • Costing & Pricing: Work with finance and operations to define costing models and support commercial pricing strategies.
  • Market Intelligence: Stay updated on industry trends, competitor solutions, and technology advancements in BPO/ITeS.
  • Collaboration: Coordinate across multiple departments to gather inputs, validate solutions, and ensure proposal feasibility.
  • Transition Support: Support the handover of closed deals to operations/delivery teams ensuring proper knowledge transfer.

Required Skills & Qualifications:

  • Bachelors degree in Business, IT, or related field (MBA preferred).
  • 4–8 years of experience in pre-sales or solutioning within a BPO/Call Center/ITeS environment.
  • Strong understanding of Contact Center operations, Workforce Management (WFM), Quality, and CRM platforms.
  • Exposure to domains like customer service, technical support, sales, collections, or back-office processes.
  • Excellent communication, presentation, and stakeholder management skills.
  • Proficiency in creating proposals, solutions decks, and cost models.
  • Ability to multitask, meet tight deadlines, and manage multiple stakeholders.
  • Knowledge of tools like MS Office (Excel, PowerPoint), Visio, and CRM/SFA platforms.

Preferred Qualifications:

  • Experience in global outsourcing/offshoring environments.
  • Understanding of digital transformation, automation (RPA), and AI/Chatbot integrations in BPO.
  • Certification or exposure to Six Sigma, ITIL, or PMP is a plus.

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