Territory Customer Support Engineer

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible.

The Territory Customer Support Engineer - Delhi NCR for Beckman Coulter Diagnostics is responsible for Installing and maintaining instruments and systems in a laboratory environment, delivers basic operational training at installation, provide effective product and customer support. Ensures Preventive Maintenance planning (PM) & Modification (MOD's) planning are performed in timely manner, seeks timely support for difficult product issues avoiding unnecessary down time, performs timely reporting of his activities, maintains excellent customer relationship, specifically with his/her directly assigned accounts. Adheres to field service policies procedures and standards, maintain recommended spare parts for his product range, ensures appropriate spare parts stock, travelling within the territory. Available to travel in short notice.

This position is part of the Service Team-North India located in Delhi NCR and will be Fully Remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Service Team-North India and will report to the State Service Manager responsible for managing service professional handling the area of Delhi NCR. If you thrive in a Challenging, Passionate, instrumental, and competitive role and want to work to build a world-class Service provider and Healthcare organization—read on.

In this role, you will have the opportunity to:

• Grow along with a leading IVD segment organization
• Provide on-site support for our instruments which will lead to advancing healthcare and patient support, provide immediate support to achieve client delight.
• Ability to interact with our team of service professionals and other cross function which are very critical for the role.

The essential requirements of the job include:

1. Diploma or Graduation- Electrical/Electronics/ Biomedical Engineering (Any subjects with electrical and electronics in curriculum)

2. Five + years on any type of basic experience on In-Vitro Diagnostics Equipment (Hematology, Chemistry, or Immunoassay), Should have knowledge of Networking and Interface related issues, also good in MS -office, Teams, Networking.

3. Can logically resolve or troubleshoot in times of crisis and leverage expert help.

It would be a plus if you also possess previous experience in:

• Can independently handle 1 or more product group (example Immunoassay Analyzer, Hematology Analyzer or Chemistry Analyzer) with timely expert support.
• Able to identify application vs. service issues and collaborates to resolve Ability to prioritize customer needs.
• Ability to coordinate and collaborate with other functions to achieve client delight.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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