Customer Support Specialist

12 hours ago

Kolkata, West Bengal, India Capgemini Full time ₹ 2,50,000 - ₹ 5,00,000 per year

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

Your Role

We are seeking for an experienced Customer Support Specialist  to join our team. The successful candidate will be responsible for solving issues of the customers through chat support with in the timeslines.

In this role you will play a key role in:

Answering phones/ Chats from customers professionally and responding to customer inquiries and complaints.Researching required information using available resources.Handling and resolving customer complaints regarding product sales to customer service problems.Providing customers with the organization's service and product information.Processing forms, orders, and applications requested by the customers.Identifying, escalating priority issues and reporting to the high-level management.Routing inbound calls to the appropriate resources.Following up complicated customer calls where required.   Your Profile
Obtaining and evaluating all relevant data to handle complaints and inquiries.Recording details of comments, inquiries, complaints, and actions taken.Managing administration, communicating and coordinating with internal departments.Other duties as assigned.Shifts -  16x7.Experience in dealing with the public.Excellent communication skills, including verbal with proper grammar.Ability to work with others in a close manner.Good computer skills.Good multi-tasking skills.Typing Speed 30 WPM with 94% accuracy. 
What you'll love about working here
You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.We're committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

  • Support Specialist

    5 hours ago

    Kolkata, West Bengal, India Korvexis Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role DescriptionThis is a full-time, on-site role for a Support Specialist, located in Kolkata. The Support Specialist will be responsible for delivering excellent customer and technical support to users. Daily tasks include resolving technical issues, assisting customers with queries, providing troubleshooting solutions, and ensuring client satisfaction...

  • Zonal Technical Support Specialist

    2 weeks ago

    Kolkata, West Bengal, India GE Healthcare Private Limited Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Zonal Technical Support Specialist Ultrasound - East Job Description SummaryThe Zonal Technical Support Specialist drives customer satisfaction through service excellence by providing both remote and onsite technical support and counsel to Field Engineers (FEs) and customers experiencing system performance issues. This position serves as the technical...

  • Zonal Technical Support Specialist

    6 days ago

    Kolkata, West Bengal, India GE Healthcare Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Zonal Technical Support Specialist Ultrasound - East Job Description SummaryThe Zonal Technical Support Specialist drives customer satisfaction through service excellence by providing both remote and onsite technical support and counsel to Field Engineers (FEs) and customers experiencing system performance issues. This position serves as the technical...

  • Chat Process/Customer Support/ Kolkata

    7 days ago

    Kolkata, West Bengal, India KVC CONSULTANTS LTD Full time ₹ 1,20,000 - ₹ 2,40,000 per year

    Job DescriptionHiring for Leading ITES Company in KOLKATA for Customer Support Chat ProcessKey Highlights:1: ELIGIBLE- UG/GRADUATES2: 24x7 Shifts3: 5.5 Days Working4: Cab in Odd hours5: Excellent Communication Skills6: Immediate Joiners PreferredA Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for...

  • Blended Process/Customer Support/ Kolkata

    2 weeks ago

    Kolkata, West Bengal, India KVC CONSULTANTS LTD Full time ₹ 2,40,000 - ₹ 2,88,000 per year

    Job DescriptionHiring for Leading ITES Company in KOLKATA for Customer Support Blended ProcessKey Highlights:1: ELIGIBLE- UG/GRADUATES2: 24x7 Shifts3: 5.5 Days Working4: Cab in Odd hours5: Excellent Communication Skills6: Immediate Joiners PreferredA Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for...

  • IS Support Specialist 1

    3 days ago

    Kolkata, West Bengal, India Hyland Software Inc. Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Overview:Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes, and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations.Currently we are...

  • Zonal Technical Support Specialist Ultrasound

    2 weeks ago

    Kolkata, West Bengal, India GE HealthCare Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Description SummaryThe Zonal Technical Support Specialist drives customer satisfaction through service excellence by providing both remote and onsite technical support and counsel to Field Engineers (FEs) and customers experiencing system performance issues. This position serves as the technical resource for service-related escalations concerning the...

  • Customer Sales Specialist"

    2 weeks ago

    Kolkata, West Bengal, India Eduplex services private limited Full time ₹ 88,000 - ₹ 3,50,000 per year

    Hiring – Customer Sales Specialist.Job Location: - Kolkata – Shyambazar (North Kolkata), Kolkata – Kasba (South Kolkata), Baguihati, Madhyamgram, Durgapur, Siliguri, Bhubaneshwar, Rourkela.Experience: - 0 – 1+ Years.Qualification: - Qualification: 12th / Graduate / Diploma / ITI.Salary: - Fixed salary + Provident Fund (PF) + Festive Bonus + Leave...

  • Customer Support

    2 weeks ago

    Kolkata, West Bengal, India Wipro Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role & responsibilities: :Provide support to International Clients ( Voice/Non-Voice).Handling Customer QueriesDelivering excellent customer serviceAdhering to communication standardsProblem SolvingPreferred candidate profile :Resource should have Excellent Communication SkillsResource should be flexible to work in night shifts.Freshers/Experienced both are...

  • Customer Support Admin

    1 week ago

    Kolkata, West Bengal, India Honeywell Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    As a Customer Support Admin - IT here at Honeywell, you will play a key role in ensuring the smooth operation of our IT support services, with a primary focus on elevating the customer experience. You'll be responsible for guiding, mentoring, and inspiring your team, driving them to exceed customer expectations and uphold our commitment to excellence. As the...