Sales Team Lead

18 hours ago

Noida, Uttar Pradesh, India Vaco Binary Semantics LLP Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Job Summary:We are seeking a proactive and experienced Team Leader for our Inside Sales team in the E-commerce domain. The ideal candidate will be responsible for leading a team of Inside Sales Executives, driving sales performance, ensuring customer satisfaction andcontributing to the company's revenue targets.Key Responsibilities:Team Management:Lead, mentor and motivate a team of Inside Sales Representatives.Monitor individual and team performance against KPIs and targets.Provide coaching and regular feedback to improve team productivity and effectiveness.Sales Operations:Drive revenue growth through effective lead management, pipeline conversion and customer engagement.Ensure timely follow-up and closure of leads generated via various channels (inbound, outbound, digital).Collaborate with the marketing team to align sales strategies with promotional campaigns.Reporting & Analysis:Track and report on daily, weekly and monthly sales metrics.Analyze performance data to identify trends, opportunities and areas for improvement.Prepare presentations and reports for senior management.Process Optimization:Develop and implement standard operating procedures (SOPs) for sales processes.Ensure adherence to sales protocols and CRM usage.Recommend and execute process improvements to enhance efficiency.Customer Engagement:Handle escalated client issues and ensure high customer satisfaction.Build and maintain strong relationships with key customers and partners.Key Requirements:Master's degree in Business Administration, Marketing or related field (MBA preferred).3 to 5 years of experience in Inside Sales, with at least 1–2 years in a leadership role.Proven experience in operations management and team leadership.Strong analytical and problem-solving skills.Strong understanding of the E-commerce industry and sales lifecycle.Proficiency in CRM tools (e.g., Salesforce, Zoho, NGUCC).Excellent communication, negotiation and interpersonal skills.Ability to work in a fast-paced & target-driven environment.Key Skills & Competencies:Leadership & Team ManagementSales Strategy & ExecutionPerformance Monitoring & ReportingCustomer Relationship ManagementProblem-solving and Decision-makingTime Management & Organizational SkillsEligibility:E-commerce experience preferred.Team handling experience of minimum 3+ yearsShould have handled a team of >20 agentsJob Type: Full-timePay: ₹33, ₹41,666.00 per monthWork Location: In person

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