Team Lead
5 hours ago
Key Responsibilities
1. Leadership & Team Management
- Lead, mentor, and motivate a team of 610 Sales/Admissions Executives to achieve daily, weekly, and monthly revenue targets.
- Conduct daily team huddles, performance reviews, and real-time feedback sessions.
- Maintain strict discipline, ensure attendance, and uphold process adherence within the team.
- Drive accountability no excuses, only outcomes.
2. Sales & Revenue Ownership
- Own the P&L for your vertical — from leads to closures.
- Drive student enrolments through inbound/outbound calling, consultations, and counselling.
- Achieve 100% of assigned revenue targets consistently.
- Identify sales leaks, optimize conversion funnels, and ensure maximum ROI on leads.
3. Process & Performance Excellence
- Implement data-driven strategies for higher lead conversions and lower drop-offs.
- Monitor CRM dashboards, call recordings, and pipeline reports daily.
- Ensure 100% compliance with internal communication, pitch, and follow-up protocols.
- Track and report team KPIs — conversions, talk-time, lead usage, and revenue.
4. Training & Development
- Conduct regular product and pitch training sessions for the team.
- Groom team members into individual performers and future leaders.
- Identify skill gaps and work closely with the L&D team to bridge them.
5. Cross-Functional Collaboration
- Coordinate with marketing, operations, and academic teams to ensure seamless lead flow and learner experience.
- Communicate market feedback, learner expectations, and competitor insights to management
Required Skills & Attributes
- Minimum Experience: 3–6 years in EdTech / B2C Inside Sales, with at least 1–2 years in a Team Leader or Assistant Manager role.
- Proven track record of team target achievement and high conversion ratios.
- Strong leadership presence — ability to influence, discipline, and drive performance.
- Excellent communication and negotiation skills.
- Hands-on with CRM tools, Excel reporting, and performance tracking systems.
- High energy, aggressive attitude, and ability to handle pressure.
- Should be comfortable with 6-day working (Mon–Sat) and target-linked variable pay.
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