Customer Assistant

Job description

Position: Customer Service Executive

Location: Chakala, Andheri East

Salary: ₹16,000 - ₹25,000 per month (Based on Interview)

About Us:

We Are Private Limited is India's leading Investor Relations and Communication firm facilitating corporates connect with their stakeholders. Our mission is to provide seamless and efficient solutions to meet the governance needs of our corporate clients.

Job Description:

We are seeking motivated and results-driven Telecalling Candidate to join our Investor Communication Firm. As a Tele-Calling Executive, you will play a crucial role in engaging with potential investors and maintaining relationships with existing clients through effective communication over the phone. This position requires excellent interpersonal skills, understanding of financial markets, and the ability to convey complex information clearly and persuasively, and then handhold investors in completing documentation, thereby driving engagement and ensuring a high level of investor participation for our clients.

Responsibilities:

· Conduct outbound calls to shareholders and investors to discuss corporate events and encourage participation.

· Provide accurate and detailed information regarding corporate matters, detailed statements and voting procedures.

· Build and maintain relationships with existing and new investors by providing exceptional customer service.

· Address inquiries and concerns effectively, ensuring clarity and understanding.

· Document all interactions and maintain accurate records of conversations and outcomes.

· Collaborate with team members to achieve individual and collective goals.

· Meet or exceed daily and weekly targets for call volume and successful participations.

· Work towards achieving individual and team goals.

· Stay updated on industry trends, regulatory changes, and client-specific information.

· Adhere to regulatory requirements and compliance standards while communicating with investors.

· Maintain confidentiality and discretion when handling sensitive investor information.

Requirements:

· Proven experience in tele-calling or customer service roles, preferably within the financial services sector or related industries.

· Excellent verbal communication and listening skills with the ability to engage and persuade.

· Excellent communication skills in English is expected. Knowledge of other languages will be an added advantage

· Ability to articulate complex information clearly and concisely.

· Strong interpersonal skills and the ability to build rapport quickly.

· Ability to work independently and as part of a team in a fast-paced environment.

· Attention to detail and strong organizational skills.

· Highest degree of professionalism and integrity.

Benefits:

· Competitive salary and annual bonus.

· Opportunities for career growth and professional development.

· Comprehensive training on investment products and industry regulations.

Experience: Freshers & Experienced both can apply

Office Timings: Monday to Saturday, 9:45 AM to 6:45 PM / Sunday off/

Educational Qualification: HSC passed or above, though this condition can be relaxed for candidates with good spoken and written English

Age: 18 to 40 years but can be relaxed for impressive candidates.

Job Types: Full-time and Work from Office roles only.

Application Instructions:

Interested candidates are encouraged to submit a resume and cover letter detailing their qualifications and experience in tele-calling and investor relations. We are looking for individuals who are passionate about finance, possess strong communication skills, and thrive in a dynamic work environment. Join us in shaping the future of investor communication through impactful client engagement and strategic communication.

Expected Start Date: Immediate Joining

Experience: total work: 1 year (Required)

Customer service: 1 year (Required)

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Job Type: Full-time

Pay: ₹16, ₹25,000.00 per month

Schedule: Day shift

Supplemental Pay: Yearly bonus

Education: Higher Secondary(12th Pass) (Preferred)

Language: English (Required)

Work Location: In person

Job Type: Full-time

Pay: ₹16, ₹24,643.39 per month

Benefits:

• Health insurance

Work Location: In person

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