Operations & CRM Executive (Fresher)

16 hours ago

Noida, Uttar Pradesh, India Craftlayout Full time ₹ 3,50,000 - ₹ 6,50,000 per year

About Craftlayout

Craftlayout is a rapidly growing home décor, kitchenware, and festival products brand serving customers across India and worldwide. We specialize in
premium brass statues, home décor accents, utility kitchen products, organizers, festive rakhis, and gifting collections
.

Our focus is on
quality, innovation, smooth customer experience, and timely delivery
across multiple platforms — Amazon, Flipkart, Meesho, IndiaMART, and our official website

.

Position: Operations & CRM Executive (Fresher Allowed)

Key Responsibilities

The selected candidate will handle a mix of
CRM, ERP, sales operations, and warehouse coordination
:

CRM & Customer Handling

  • Manage B2B & B2C customer queries from
    IndiaMART, Website, WhatsApp, Calls, Email, and Social Media
  • Provide product information, quotations, follow-ups, and customer support
  • Maintain customer records and communication logs in CRM

ERP & Order Processing

  • Handle ERP entries for
    inward, outward, purchase, sales, returns, and stock adjustments
  • Create purchase orders, sales orders, invoices, and dispatch sheets
  • Coordinate with accounts team for billing updates

Sales Coordination (B2B + B2C)

  • Manage orders and inquiries coming from online marketplaces
  • Support the sales team with lead follow-ups and customer negotiations
  • Assist in preparing pricing lists and product catalog sheets

Warehouse & Inventory Coordination

  • Coordinate with warehouse for
    order packing, dispatch, and stock updates
  • Regular stock checking, shortage reporting, and warehouse communication
  • Ensure timely dispatch of customer orders

Reporting & Documentation

  • Prepare daily/weekly reports:
  • Sales report
  • Stock report
  • Purchase in/out report
  • Customer follow-up report
  • Maintain Excel sheets, Google Sheets, and ERP records

Manager Support

  • Assist management with daily operations
  • Support in vendor coordination, product listing, marketing inputs, and admin tasks
  • Ensure smooth workflow like a
    Junior Manager / Operations Coordinator

Eligibility

  • Freshers welcome
  • Basic understanding of Excel, Google Sheets
  • Good communication skills
  • Ability to learn ERP/CRM quickly
  • Positive attitude & willingness to take responsibility

What We Offer

  • Professional training in CRM, ERP & operations
  • Exposure to B2B and B2C business processes
  • Growth opportunity to become
    Operations Manager / Sales Manager
  • Friendly working environment

Job Location: NOIDA 69


Working Hours: 10 AM - 7 PM

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