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CRM Executive

3 weeks ago

Noida, Uttar Pradesh, India CAPEX Full time

Job Title: CRM Executive (MBA Fresher)

Location: Noida

Job Type: Full-Time

Department: Customer Relations

Reports To: CRM Manager / Marketing Manager

Job Summary:

We are looking for a motivated and detail-oriented MBA fresher to join our team as a CRM Executive. This role involves managing customer relationships, executing CRM campaigns, and supporting customer engagement strategies to improve customer satisfaction and retention.

Key Responsibilities:

  • Manage and update customer database in the CRM system .
  • Support in planning, execution, and analysis of CRM.
  • Monitor and analyze customer behavior and feedback to improve experience.
  • Coordinate with sales, Project, and customer service teams to ensure smooth CRM operations.
  • Generate reports and dashboards for performance and customer metrics.
  • Maintain high standards of data hygiene and accuracy in the CRM system.
  • Help resolve customer issues by working with relevant departments and documenting interactions.

Key Skills Required:

  • Strong communication and interpersonal skills.
  • Basic understanding of CRM concepts and tools.
  • Analytical mindset with attention to detail.
  • Proficiency in MS Office, especially Excel and PowerPoint.
  • Ability to multitask and meet deadlines.
  • Willingness to learn and adapt in a fast-paced environment.

Qualifications:

  • MBA in Marketing, Operations, or related field (2024–2025 batch preferred).
  • B.tech (Mechanical / Electrical) or academic project experience in project coordination/management is a plus.

Benefits:

  • On-the-job training and mentoring.
  • Opportunity to grow into a full-time CRM/marketing role.
  • Exposure to leading CRM platforms and tools.
  • Dynamic and collaborative work environment

Kindly connect on:

Job Type: Full-time

Pay: ₹15, ₹30,000.00 per month

Work Location: In person