Customer Service Specialist

2 days ago


Noida, Uttar Pradesh, India NAZZTEC Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Job Title:
Customer Support Expert (Chat Process) – Travel / Airline / OTA Domain

Location:
Sector 142, Noida

Work Schedule:
5 Days a Week | Rotational Shifts & Week-offs

Travel Range:
Candidates within a 30 km radius will be considered

Shift:
Night Shift (One-sided cab facility provided)

Compensation (CTC):
₹3 LPA

Eligibility

  • Education: Graduate preferred
  • Prior experience in customer service / contact centre is mandatory
  • Minimum 6 months of domestic customer support experience required

About the Role

We are seeking
Customer Support Experts
for our
International Chat Process
in the
Travel / Airline / OTA industry
. If you are customer-focused, tech-savvy, and passionate about delivering exceptional service, this role offers you the opportunity to build a rewarding career in the travel domain.

Key Responsibilities

  • Handle customer queries via chat, ensuring timely and accurate resolutions
  • Assist customers with
    flight bookings, rescheduling, cancellations, and refunds
  • Ensure strict adherence to process guidelines, service quality, and compliance standards
  • Collaborate with team leads, subject matter experts, and support staff to achieve performance goals
  • Maintain confidentiality of customer data and ensure compliance at all times


Why Join Us?

  • Opportunity to work in the fast-growing travel & airline industry
  • Exposure to international customer support processes
  • Supportive work culture with career growth opportunities
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