Customer Service Specialist
2 days ago
Job Title:
Customer Support Expert (Chat Process) – Travel / Airline / OTA Domain
Location:
Sector 142, Noida
Work Schedule:
5 Days a Week | Rotational Shifts & Week-offs
Travel Range:
Candidates within a 30 km radius will be considered
Shift:
Night Shift (One-sided cab facility provided)
Compensation (CTC):
₹3 LPA
Eligibility
- Education: Graduate preferred
- Prior experience in customer service / contact centre is mandatory
- Minimum 6 months of domestic customer support experience required
About the Role
We are seeking
Customer Support Experts
for our
International Chat Process
in the
Travel / Airline / OTA industry
. If you are customer-focused, tech-savvy, and passionate about delivering exceptional service, this role offers you the opportunity to build a rewarding career in the travel domain.
Key Responsibilities
- Handle customer queries via chat, ensuring timely and accurate resolutions
- Assist customers with
flight bookings, rescheduling, cancellations, and refunds - Ensure strict adherence to process guidelines, service quality, and compliance standards
- Collaborate with team leads, subject matter experts, and support staff to achieve performance goals
- Maintain confidentiality of customer data and ensure compliance at all times
Why Join Us?
- Opportunity to work in the fast-growing travel & airline industry
- Exposure to international customer support processes
- Supportive work culture with career growth opportunities
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