Reservations Manager

2 weeks ago


Kozhikode, Kerala, India Portico Property Management Full time ₹ 1,44,000 - ₹ 1,80,000 per year

About PORTICO SERVICE APARTMENTS

PORTICO offers elegant, well-furnished service apartments for short and extended stays, catering to both leisure and business travelers. We are committed to providing a homely yet professional hospitality experience, and we're expanding our team with driven individuals who believe in warm service and smart marketing.

Job Overview

We are looking for a motivated Reservations Manager to handle guest bookings our service apartments. The ideal candidate will be organized, tech-savvy, and customer-focused.

Key Responsibilities

  • Manage inbound calls and email inquiries from potential guests.
  • Handle bookings and calendar management across platforms like Airbnb, MakeMyTrip, , and direct bookings.
  • Maintain clear and courteous communication with guests throughout their stay cycle.
  • Coordinate with the operations team to ensure a smooth check-in and guest experience.

Requirements

  • 1–3 years of experience in hospitality, customer service.
  • Familiarity with platforms like Airbnb, MakeMyTrip, is an advantage.
  • Strong communication skills in English (spoken and written).
  • Proficient in Google Sheets, WhatsApp, Email, and calendar tools.
  • Friendly, detail-oriented, and self-driven personality.

Perks

  • Dynamic work environment with growth opportunities.
  • Staff discounts on stays.
  • Work-life flexibility post-probation.

Job Types: Full-time, Permanent

Pay: ₹12, ₹15,000.00 per month

Work Location: In person



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