Reservations Coordinator

6 days ago


Kozhikode, Kerala, India THE RAVIZ HOTELS & RESORTS Full time ₹ 20,00,000 - ₹ 80,00,000 per year

Key Responsibilities:

  • Booking Management: Handle incoming reservation requests (direct/third-party), process changes/cancellations, input & manage data in the reservation system.
  • Guest Interaction: Answer inquiries about rooms, facilities, policies (rates, cancellation), and local attractions; provide information and offer solutions.
  • Revenue Optimization: Apply sales techniques, identify VIPs, manage room blocks, and upsell services/packages to maximize revenue.
  • Coordination: Communicate with Front Desk, Housekeeping, and Sales to ensure guest satisfaction and room readiness; manage group booking details.
  • System & Reporting: Accurately use PMS, prepare daily/weekly reports, set up billing, and ensure data integrity.
  • Problem Solving: Address booking challenges and resolve guest issues professionally.

Job Type: Full-time

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Work Location: In person


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