Guest Service Associate

4 days ago

Kozhikode, Kerala, India TC One Properties Full time ₹ 1,44,000 - ₹ 1,80,000 per year

We're Hiring

Position-Guest Service Associate

Job Summary

We are looking for a friendly, professional, and well-presented individual to join our luxury 4-star hotel as a Guest service Associate. This is an excellent opportunity to start your career in the hospitality industry.

Responsibilities

  • Guest Service – Greet guest courteously upon arrival and provide a warm welcome. Handle check –in and check –out procedures efficient according to hotel standards .Provide accurate information about hotel facilities, services, and local attractions .Assist guests with special request and ensure prompt follow up .Manage guest complaints professionally and escalate when necessary.
  • Reservations and Room Management- Process room reservation through phone, email, or online system .Update room status, availability, and guest details accurately in the PMS .Coordinate with housekeeping for room readiness and special requirements .Apply effective upselling techniques to maximize room revenue.
  • Cashiering and Billing – Prepare and settle guest folios accurate during check-out .Handle cash, credit card and foreign currency transaction as per policy .Maintain a balanced cash float and ensure accuracy in shift reports .post all charges, payments and adjustments correctly in the system .
  • Coordinate and Communication- Coordinate effectively with housekeeping, Maintenance, and F&B for guests needs. Communicate relevant guest information to concerned departments .Maintain daily hand over reports and ensure accurate log entries. Attend departmental briefing and training sessions regularly.
  • Administration and Reporting-Maintain guest registration records and room status report .Assist in preparing occupancy, revenue, and guest satisfaction reports. Ensure adherence to hotel policies, SOPs and statutory regulations –Maintain confidentiality of all guests and hotel information.
  • · Professional Conduct-Maintain high standards of personal grooming and uniform presentation .Demonstrate professionalism, courtesy, and integrity in all guest interactions. Uphold the hotels brand image and service culture at all times. Follow safety, security, and emergency procedures as per hotel policy

Requirements

  • High school diploma or equivalent (Hospitality diploma preferred)
  • experience in customer service / front office / hospitality (freshers may be considered)
  • Strong customer service orientation, problem-solving and multitasking skills
  • Excellent communication and interpersonal skills.
  • Professional appearance and a warm, approachable personality.
  • Ability to multitask and remain calm under pressure.
  • Willingness to work shifts, including weekends and holidays.
  • Fluency in English; additional languages are a plus

Job Types: Full-time, Permanent

Pay: ₹12, ₹15,000.00 per month

Ability to commute/relocate:

  • Calicut , Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Diploma (Preferred)

Experience:

  • Administrative Assistants & Receptionists: 1 year (Preferred)

Work Location: In person

  • Guest Relations Executive

    4 days ago

    Kozhikode, Kerala, India Kubaba Resto Pvt Ltd Full time ₹ 1,64,800 - ₹ 2,35,400 per year

    Greet guests warmly upon arrival and ensure a smooth check-in and check-out experience.Serve as the primary point of contact for guest queries, concerns, and special requests.Provide accurate information about hotel services, facilities, local attractions, and transportation.Coordinate with housekeeping, front office, and other departments to fulfill guest...

  • Guest Relation Executive

    2 weeks ago

    Kozhikode, Kerala, India Apco Hyundai Full time ₹ 1,92,000 - ₹ 2,40,000 per year

    A Guest Relation Executive in a service company is responsible for ensuring guests have a positive and memorable experience by acting as a primary point of contact, addressing their needs, and resolving any issues. Key duties include welcoming guests, assisting with inquiries, managing check-in/check-out, coordinating with other departments, and building...

  • Guest Relations Agent

    2 weeks ago

    Kozhikode, Kerala, India Gokulam Grand Kozhikode Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Company DescriptionGokulam Grand Kozhikode is a 5* Classified hotel located in the heart of the cityRole DescriptionThe Guest Relations Agent will be responsible for ensuring an exceptional guest experience by providing warm welcome and genuine care.The role includes assisting guests with special requests, resolving concerns professionally, and coordinating...

  • Food & Beverage Service Associate

    6 days ago

    Kozhikode, Kerala, India Imtibish Healthcare Full time

    Greet and welcome guests in a friendly and professional manner.Take food and beverage orders accurately and relay them to the kitchen/bar.Provide recommendations and answer questions about the menu, specials, and ingredients.Serve food and beverages to guests promptly and in accordance with service standards.Address and resolve any guest concerns or...

  • Counter Sales Executive

    2 weeks ago

    Kozhikode, Kerala, India MoSahay Associate Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    A Color Consultant for Asian Paints primarily helps customers choose colors and designs for their homes by understanding their needs and providing tailored solutions. Key responsibilities include offering color guidance, using technology for visualization, assisting with product selection, and ensuring customer satisfaction through excellent service. This...

  • Front Office Associate

    2 weeks ago

    Kozhikode, Kerala, India DIMORA KOZHIKODE Full time ₹ 16,02,000 - ₹ 16,48,000 per year

    We are seeking a professional, customer-focused Front Office Associate to join our team. This role is responsible for providing exceptional service to guests, managing front desk operations, and ensuring smooth day-to-day administrative support.Job Types: Full-time, Permanent, FresherPay: ₹15, ₹16,500.00 per monthBenefits:Flexible scheduleFood...

  • Service Captain

    6 days ago

    Kozhikode, Kerala, India Market Lube Full time ₹ 2,16,000 - ₹ 2,64,000 per year

    * Supervise and lead service staff during restaurant, bar, or banquet operations.* Ensure smooth guest service by monitoring table settings, food quality, and service standards.* Allocate duties and brief staff before each shift on menu details, promotions, and service expectations.* Greet guests, take orders when required, and ensure special requests are...

  • Restaurant Service Staff

    6 days ago

    Kozhikode, Kerala, India Mayaahi Resorts Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Location: Mayaahi Boutique Stay, Kakkadampoyil[ Residential Role | Food & Accommodation Provided ]We're looking for an experienced and customer-friendly Restaurant Service Staff to join our team at Mayaahi Boutique Stay, a premium riverside resort. You'll take charge of daily restaurant service while actively serving guests, ensuring every meal is delivered...

  • F& B service staff

    2 days ago

    Kozhikode, Kerala, India Club Travalet Full time ₹ 18,00,000 - ₹ 36,00,000 per year

    F* & B Service Staff*Experience Required: Minimum 2 years in Food & Beverage serviceJob Description:Welcome guests warmly and provide attentive, friendly service throughout their dining experience.Take food and beverage orders accurately and ensure timely service.Maintain cleanliness and hygiene of the service area, tables, and equipment.Coordinate with...

  • Sous Chef

    2 weeks ago

    Kozhikode, Kerala, India Sarovar Hotels,IIM Campus,Kunnamangalam, Calicut Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Interacts with guests to obtain feedback on product quality and service levels.Responds to and handle guest problems and complaints.Able to make recommendations to the Executive Chef regarding succession planning.To be aware of all financial budgets and goals.To ensure that guests are always receiving an exceptional dining experience representing true value...