Guest Relation Executive

4 days ago


Kozhikode, Kerala, India Apco Hyundai Full time ₹ 1,92,000 - ₹ 2,40,000 per year

A Guest Relation Executive in a service company is responsible for ensuring guests have a positive and memorable experience by acting as a primary point of contact, addressing their needs, and resolving any issues. Key duties include welcoming guests, assisting with inquiries, managing check-in/check-out, coordinating with other departments, and building rapport to foster loyalty. Qualifications typically include strong communication, problem-solving, and interpersonal skills, with a background in hospitality or customer service being highly beneficial. Core responsibilities

  • Guest interaction: Greet guests, respond to inquiries, and provide information about services and amenities.
  • Problem resolution: Address guest complaints and concerns promptly, escalating to management when necessary.
  • Special assistance: Attend to VIP guests and assist with tasks like confirming travel arrangements or taking messages.
  • Service coordination: Work with other departments to ensure a seamless experience for guests.
  • Guest satisfaction: Proactively anticipate guest needs and implement strategies to enhance satisfaction and loyalty.
  • Administrative tasks: Prepare welcome folders, maintain guest records, and log daily information.

Required skills and qualifications

  • Experience: Previous experience in guest relations or a similar customer-facing role, preferably in the hospitality industry.
  • Skills:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and multitasking abilities.
  • Professional and customer-oriented attitude.
  • Organizational and time-management skills.

*

Education: A degree in Hospitality Management or a related field is often preferred.

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Work Location: In person



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