Reservations Executive

14 hours ago

Kozhikode, Kerala, India VOYE HOMES Full time ₹ 2,16,000 - ₹ 3,00,000 per year

Job Title: Hotel Reservations & OTA Executive

Location: Calicut / Kochi

Experience: 0–1 year

Education: Bachelor's or Master's degree

About the Role

We're looking for a motivated and enthusiastic Hotel Reservations & OTA Executive to join our growing team. This is an excellent opportunity for fresh graduates or early-career professionals who are passionate about hospitality, customer service, and online travel platforms. If you enjoy problem-solving, communicating with customers, and working in a dynamic environment, this role is for you.

Key Responsibilities

  • Manage daily hotel reservations and ensure accurate inventory handling across platforms.
  • Optimize and update property listings on major OTA channels including Airbnb, Agoda, and
  • Work hands-on with channel management software to maintain rate parity and availability.
  • Support online sales and business development initiatives to enhance bookings and visibility.
  • Provide leadership within the team by motivating and guiding team members when needed.
  • Coach team members through call monitoring and offer constructive feedback to improve performance.
  • Handle challenging customer interactions professionally and resolve escalated issues efficiently.

Required Skills & Qualifications

  • Bachelor's or Master's degree in any discipline
  • 0–1 year of experience in hotel reservations or hospitality operations
  • Strong communication skills in English, Hindi, and Malayalam
  • Good understanding of hotel reservation processes and inventory management
  • Experience managing OTA listings and working with channel manager tools
  • Ability to manage difficult customer situations with patience and professionalism
  • Energetic, self-driven, and creative problem-solver
  • Excellent written and verbal communication skills, especially in English and Malayalam

Job Type: Full-time

Pay: ₹18, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement

Experience:

  • Hotel Reservations: 1 year (Preferred)
  • Hospitality: 1 year (Preferred)

Work Location: In person

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