Front Office Executive

3 days ago


Kozhikode Kerala, India Great Bell HR Consultancy Services Full time

Position Overview The Front Office Executive is responsible for delivering exceptional guest service by handling check-in check-out reservations and inquiries efficiently and professionally The role ensures smooth front desk operations while upholding the hotels service standards and guest satisfaction Key Responsibilities Welcome guests warmly and assist with check-in check-out procedures Manage room reservations Handle guest inquiries complaints and requests promptly and courteously Coordinate with housekeeping maintenance and other departments for smooth guest service Maintain accurate guest records billing and payment transactions Assist in promoting hotel services facilities and special offers to guests Ensure the front desk area is clean organized and presentable at all times Follow standard operating procedures SOPs and security protocols Keep track of daily occupancy arrivals departures and VIP guests Skills Competencies Excellent communication and interpersonal skills Pleasant personality and professional grooming Strong customer service orientation Proficiency in hotel softwares Problem-solving skills with the ability to handle pressure situations Multitasking and time management abilities Qualification Experience Any Graduate 13 years experience in front office or guest service preferably in hotels resorts Freshers with strong communication skills and hospitality training may also be considered Ref GREATBELL HR Consultancy Services P Ltd Email hr greatbellhr com WA - 9446218338



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