collection

12 hours ago

Navi Mumbai, Maharashtra, India Pepper Advantage Full time ₹ 50,00,000 - ₹ 1,50,00,000 per year

Company Overview

Pepper Advantage is a global credit management and intelligence company with a strong presence in nine jurisdictions across the UK, Europe, and Asia Pacific. With USD55 billion in assets under management, we bring a unique, technology-centric approach to managing credit assets on behalf of our clients. Our focus is on leveraging real-time data and analytics to empower faster, smarter decision-making, ensuring the best outcomes for all stakeholders. For more information, visit our website.

Job Overview

We are seeking an Executive for our Collection team, located in Navi Mumbai, Thane, and Mumbai Suburban, on a full-time basis. In this role, you will be responsible for managing the debt collection process, ensuring efficiency and effectiveness in recovering overdue accounts. You will play a crucial role in maintaining the company's financial stability by minimizing bad debt exposure through professional and courteous interaction with clients.

Qualifications and Skills

  • Extensive experience in debt collection, demonstrating the ability to recover overdue payments effectively and efficiently.
  • Proven skills in tele collection, with a strong ability to communicate and negotiate over the phone.
  • In-depth understanding of the debt recovery process and the legal implications involved.
  • Expertise in the use of data analytics to monitor and improve collection operations, ensuring data-driven decision making.
  • Strong interpersonal skills with the ability to maintain effective client relationships and handle difficult situations professionally.
  • Excellent negotiation skills to effectively resolve outstanding debts while maintaining positive customer relationships.
  • Ability to work independently and collaboratively within a team to achieve set collection targets.
  • Solid organizational skills to efficiently manage multiple accounts and prioritize urgent tasks effectively.

Roles and Responsibilities

  • Execute debt collection strategies to recover overdue payments from clients within the specified period.
  • Make telephone calls to clients to negotiate and secure payment arrangements.
  • Maintain an accurate record of client interactions and payment agreements in the system.
  • Work closely with the analytics team to identify trends and improve collection strategies using data insights.
  • Follow up on negotiated commitments and monitor progress to ensure compliance.
  • Deliver a high-quality customer experience through professional and empathetic interactions.
  • Prepare regular reports on collection activities, including outstanding dent balances and recovery rates.
  • Collaborate with legal teams when necessary to pursue legal action for debt recovery.

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