Collections Manager Auto

3 days ago


Navi Mumbai, Maharashtra, India Yes Bank Full time

Job Title: Collection Manager - Bucket X Call Centre

Location: Airoli Tower, Navi Mumbai

Key Responsibilities:

  • Manage Bucket X collections for Auto loans via call centre channels.
  • Monitor and guide call centre teams to achieve recovery targets.
  • Implement effective collection strategies and ensure adherence to regulatory guidelines.
  • Analyze delinquency trends and provide actionable insights to improve performance.
  • Coordinate with internal stakeholders for escalations and resolution of complex cases.
  • Maintain accurate MIS reports and dashboards for management review.

Required Skills & Competencies:

  • Strong knowledge of retail collections processes, preferably in Auto loans.
  • Excellent communication and negotiation skills.
  • Ability to manage teams and drive performance in a call centre environment.
  • Analytical mindset with proficiency in MS Excel and reporting tools.
  • Familiarity with compliance and regulatory norms in collections.

Eligibility Criteria:

  • Education: Graduate/Postgraduate in any discipline.
  • Experience: 6-7 years in retail collections, preferably Auto loans.

Interested candidates can share their resumes on



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