Virtual Walk-In For L2 End User Support

3 days ago

Bengaluru, Karnataka, India Harita Techserv Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Key Responsibilities:

  • End-User Support:
  • Providing first-level technical support to end-users via phone, email, and remote desktop.
  • Troubleshooting common hardware and software issues on workstations and laptops.
  • Resolving user account and password problems.
  • Assisting with installation and configuration of software applications.
  • Providing guidance on the use of common office applications (e.g., Microsoft Office Suite).
  • Troubleshooting issues with conference tools (e.g., Zoom, Teams).
  • Incident Management:
  • Logging and tracking incidents in the ticketing system.
  • Prioritizing and resolving incidents according to severity.
  • Escalating complex issues to higher-level support teams.
  • Desktop Support:
  • Deploying and configuring workstations and laptops.
  • Installing and maintaining operating systems (Windows 10, Windows 11).
  • Applying software patches and updates.
  • Configuring network settings and printers.
  • Knowledge Base Management:
  • Creating and maintaining knowledge base articles to document common issues and solutions.
  • Sharing knowledge and best practices with the team.

Qualifications:

  • Strong understanding of Windows operating systems (Windows 10, Windows 11).
  • Basic knowledge of network concepts and troubleshooting techniques.
  • Excellent customer service and communication skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and troubleshooting skills.
  • Ability to learn new technologies quickly.

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