Finacle L2 Support

1 week ago


Bengaluru, Karnataka, India Modus Information Systems Full time ₹ 8,00,000 - ₹ 12,00,000 per year
  • Providing L2 Support to bank IT Team and bank users on FINACLE Application 10 x
  • Good Debugging knowledge on Custom/Product Error
  • Providing backend as well as frontend solution regarding CRM Module , All types of Accounts module (SB/CA/CC/OD/LA) and loans and advances.
  • Should be able to classify the issue as data related , product related or customization related
  • To ensure all the tickets raised are closed within the mentioned SLA time period
  • To analyse the common issues being raised on daily basis and provide permanent fix for the same in Finacle Modules
  • Able to publish the daily ticket status to the stake holders
  • To be able to fix small customization issues .
  • Should have good environment knowledge on Finacle Services
  • Generating data through SQL as per bank requirement.
  • Sending daily EOD-BOD checklist to all stake holders.
  • Support to EOD-BOD activity and related issues (Checking logs / errors from backend and providing resolution).
  • EOD/BOD Batch Support and Financial year end support
  • Generating data through SQL as per bank requirement.
  • Handling Customized module.
  • Handling NEFT and RTGS payment related issues.
  • Backend support for solving queries.
  • Analysing Delivery Channels ATM/FI logs and ensuring trouble free process
  • Ready on work on shift


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