End User Support Technician
2 days ago
Synopsis of the role
The Junior EUC engineer will be responsible for asssiting with hardware and software incidents. Providing IT equipment to new starters.
What you'll do
- Assist with Technical Support to walk up customers at a TechBar.
- Contribute with Installation of End User Computing devices in offices and cubes.
- Deliver new equipment (laptops & accessories) within agreed service levels.
- Perform the Asset Disposition process by removing hard drives and recording serial numbers in the asset management system to meet corporate and local requirements.
What experience you need
- 0-2 years of experience in the role
- Associate's degree in a relevant field is strongly preferred or equivalent experience
- Basic knowledge of IT Fundamentals
- Cloud Certification Strongly Preferred
What could set you apart
An ability to demonstrate successful performance of our Success Profile skills, including:
- Collaboration - Able to partner and collaborate with local team members
- Computer and Software Skills - Able to understand and explain technical issues with clarity
- Customer Technical Support - Able to explain technical issues with clarity
- Initiative - Is able identify common technical issues
- Technical Advising and Consulting - Able to execute technical tasks from senior team members
- Troubleshooting - Ability to resolve single user incident solutions
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