End User Support Technician

5 days ago


Bengaluru, Karnataka, India Equifax Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Synopsis of the role

The Junior EUC engineer will be responsible for asssiting with hardware and software incidents. Providing IT equipment to new starters.

What you'll do

  • Assist with Technical Support to walk up customers at a TechBar.
  • Contribute with Installation of End User Computing devices in offices and cubes.
  • Deliver new equipment (laptops & accessories) within agreed service levels.
  • Perform the Asset Disposition process by removing hard drives and recording serial numbers in the asset management system to meet corporate and local requirements.

What experience you need

  • 0-2 years of experience in the role
  • Associate's degree in a relevant field is strongly preferred or equivalent experience
  • Basic knowledge of IT Fundamentals
  • Cloud Certification Strongly Preferred

What could set you apart

An ability to demonstrate successful performance of our Success Profile skills, including:

  • Collaboration - Able to partner and collaborate with local team members
  • Computer and Software Skills - Able to understand and explain technical issues with clarity
  • Customer Technical Support - Able to explain technical issues with clarity
  • Initiative - Is able identify common technical issues
  • Technical Advising and Consulting - Able to execute technical tasks from senior team members
  • Troubleshooting - Ability to resolve single user incident solutions


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