End User Support Tech, 2

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Job Summary

The End User Support Tech, 2 is responsible for assisting in the planning, designing, acquisition, maintenance, and implementation of applications, infrastructure, system integration, and solutions utilizing vendor relationships and internal IT and business partners with general guidance and direction. This position is developing expertise and is responsible for solving moderately complex problems within the area(s) they work and support. This position researchs, designs, validates, and implements systems, components, and technologies and provides recommendations for strategies, roadmaps and solutions. This person ensures the solutions employed across the organization support the needs of evolving business by effectively understanding the changing technology. This individual also provides assistance across project design and delivery, ongoing administration including monitoring, maintenance, troubleshooting, and ensuring availability and reliability across multiple providers and services.

Essential Job Functions:

• Technology - Advises, mentors, and collaborates with team members, stakeholders and vendors on execution strategies and design efforts: including (but not limited to) technology enhancements and capacity planning. Collaborates with cross-functional departments & IT partners to plan and lead integration efforts that align with business/operation initiatives. Works directly with multiple departments and lines of business to support their IT needs. This includes gathering business requirements to develop solutions. Provide top-tier technical support and responds to escalations from lower level engineers, as necessary, and acts as primary vendor contact for all issues escalated to/from vendors. Works related problems, change management and escalated incidents. Submits RFQ/RFPs, obtains quotes, aggregates documents and proposals, and maintains current and proposed End-of-Life schedules, and tracks progression of key vendors.

• Relationships - Maintains all vendor relationships and partners to support strategy and architectural design efforts for systems and technology that they support. Engages and collaborates with key vendors, carriers, and internal/external partners to support technical planning of mid- to long-term initiatives. This may include planning, build requirements, project management, SOW/BOM legal review, service & maintenance contract review, asset management, training, systems monitoring, programming & tuning. Works to meet project milestone dates, utilizing critical thinking skills to help analyze business problems and recommending solutions, and collaborating with stakeholders to resolve problems and gaining consensus on the best solution. Demonstrates outstanding verbal and written Communication skills when working with internal and external partners.

• Technical Knowledge - Expectation is to be proficient in one or more of the following areas (e.g. Windows Desktop, SCCM, VMware ESXi virtualization, Windows Server Operating Systems, Server hardware platforms in an enterprise environment, preferably Cisco UCS, Cloud Computing (Azure / AWS), Networking (Data), Telecom (Collaboration), Infrastructure Automation, VDI/VMware Horizon, Palo Alto Firewall, MicroStrategy, Data Bricks, Cloudera etc.,) and implement or manage/maintain at least two platform.

• Documentation - Creates, reviews, and maintains documentation of deployments, systems, and procedures relating to job/team responsibilities. Produces documentation as requested for internal customers, audits and compliance purposes. Participates in the approval process. Reports and presents quarterly capacity analyses of licensing, equipment, and utilization. Recommends change, prioritizes efforts on critical initiatives, and works to identify solutions to opportunities. Meets critical deadlines while prioritizing multiple activities and moderately complex projects simultaneously.

Reports to: Lead or Higher

Working Conditions/ Physical Requirements: Must maintain currency of technical skills in relevant technologies. May be required to lift up to 80 pounds for installation of equipment (depending on focus of job); 24/7 On-call coverage; may be required to work outside of normal business hours, including weekends and possibly holidays; May be required to travel domestically 15-20% annually. May be required to go under desks & floor tiles, use ladders/electric lifts move ceiling tiles.

Direct Reports: 0

Work Timings: 11am to 8pm IST or 1pm to 10pm IST / Flexible to work in shifts as needed

Minimum Qualifications:

• Degree Required: Bachelor's Degree
• Years of Work Experience Required: 2 to 5 years
• Type / focus of work experience required: Engineering work experience in area of specialization

Preferred Experience:

• Certifications Preferred: systems, equipment, programs, and technology the role supports
• Area of Study: Information Technology, Computer Science
• Ability to work with multi location/Global teams.

Other Duties

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

About Bread Financial

At Bread Financial, you'll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We've been consistently recognized as a best place to work nationally and in many markets and we're proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.

Bread Financial

(NYSE: BFH) is a tech-forward financial services company that provides simple, personalized payment, lending, and saving solutions to millions of U.S consumers. Our payment solutions, including Bread Financial general purpose credit cards and savings products, empower our customers and their passions for a better life. Additionally, we deliver growth for some of the most recognized brands in travel & entertainment, health & beauty, jewelry and specialty apparel through our private label and co-brand credit cards and pay-over-time products providing choice and value to our shared customers.

To learn more about Bread Financial, our global associates and our sustainability commitments, visit

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• All job offers are contingent upon successful completion of credit and background checks.
• Bread Financial is an Equal Opportunity Employer.

Job Family:

Information Technology

Job Type:

Regular