Tech Support Executive

2 weeks ago

Bengaluru, Karnataka, India Miror Therapeutics Pvt Ltd Full time

Job Overview

We are seeking a dependable and proactive Tech Support Executive to handle day-to-day IT and technical support across the office. The candidate will be responsible for providing prompt assistance to all employees for system and network issues, and dedicated mobile and gadget support to the management team.

This role requires strong technical skills, good communication, and a hands-on approach to resolving technical problems efficiently.

Key ResponsibilitiesOffice IT Support:

  • Provide day-to-day technical assistance to employees for desktops, laptops, printers, Wi-Fi, and related peripherals.
  • Install, configure, and troubleshoot software, hardware, and operating systems (Windows/macOS).
  • Manage network connectivity, internet issues, and ensure stable Wi-Fi across office premises.
  • Handle setup of new employee systems and manage user accounts (emails, access permissions, etc.).
  • Maintain IT inventory — systems, accessories, and licenses.
  • Coordinate with external vendors for repair, maintenance, or warranty-related support.
  • Ensure data security, antivirus updates, and routine system backups.

Management Device & Gadget Support:

  • Provide exclusive support for management's mobile phones, tablets, laptops, and other smart gadgets.
  • Manage configuration, app installation, and syncing of business accounts (Google Workspace, Microsoft 365, etc.).
  • Troubleshoot issues with mobile connectivity, app crashes, or synchronization.
  • Coordinate with telecom providers for SIM, eSIM, or data plan issues.
  • Ensure proper backup, security, and privacy compliance on management devices.
  • Support during travel, meetings, and online calls to ensure smooth communication and connectivity.

Required Skills & Qualifications

  • Diploma/Degree in Computer Science, Information Technology, or related field.
  • 1–3 years of experience in IT or technical support roles.
  • Strong knowledge of Windows/macOS, Android, and iOS platforms.
  • Understanding of network setup, Wi-Fi routers, and common connectivity troubleshooting.
  • Familiar with Google Workspace, Microsoft Office, and business communication apps.
  • Good communication and interpersonal skills.
  • Ability to manage multiple support tasks and respond promptly to management requests.

Preferred Skills (Good to Have)

  • Experience in supporting senior executives or management-level users.
  • Knowledge of system security, backup protocols, and remote access tools.
  • Familiarity with asset tracking or helpdesk ticketing systems.

Job Type: Full-time

Pay: ₹250, ₹483,650.00 per year

Benefits:

  • Health insurance

Work Location: In person

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