Tech Agent

7 days ago

Bengaluru, Karnataka, India Apex Systems Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Immediate Joiner Only

Location - Bangalore ( local candidates only)

Role- IT Helpdesk Engineer role/Tech Agent

Work from Office

Job Summary:

Looking for a Junior Helpdesk Technical Agent having around 3 to 5 yrs of experience in helpdesk roles.

  • The ideal candidate will be the first point of contact for end users seeking technical assistance.
  • Serve as the first point of contact for users seeking technical support via phone, email, or ticketing system.
  • Bachelors degree in computer science, Information Technology, or related field.
  • Basic understanding of Windows OS, MS Office, and common hardware components.
  • Experience with ticketing systems like JIRA, ServiceNow
  • Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, RDP).,
  • Troubleshoot hardware, software, network, and printer issues.
  • Assist in setting up new users systems (laptops, desktops, email accounts, etc.).
  • Install and configure software applications and updates.
  • Maintain an accurate log of support requests and resolutions.
  • Ability to work independently with little direction and supervision
  • Superior interpersonal skills, strong adaptability skill, and superior verbal and writing communication skills.

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