Senior End User Support Engineer

4 days ago

Bengaluru, Karnataka, India BAKER HUGHES Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Job Description

Senior End User Support Engineer

Do you enjoy being part of a successful team?

Do you like working in collaborative teams and solving technical problems?

Join our Digital Technology Team
We are Baker Hughes' Digital Technology team. We provide and create tech solutions to cater to the needs of internal and external customers. As a global team, we collaborate to provide cutting-edge solutions to solve our customer's problems.

Partner with the best

Provides direct support to end users using scripts/articles and/or automated tools; when needed, captures appropriate information to escalate user issues as per a defined matrix.

As a Senior End User Support Engineer, you will be responsible for:

  • Doing research, troubleshooting, and leading the resolution of issues involving all aspects of user-facing solutions, including (but not limited to) user interface, product functionality, application performance, data collection/storage, analytics, and customer data.
  • Reviewing end-to-end customer support processes to proactively identify gaps and prioritize/execute IT process improvements that increase customer satisfaction and contribute to overall customer success.
  • Interfacing directly with users to triage application-related issues and drive prompt resolution by working with cross-functional business teams.
  • Providing timely, proactive communications to stakeholders on significant issues and developments.
  • Developing and reporting on metrics, including operational metrics, case statistics, and customer surveys.
  • Adhering to all processes and methodology for Knowledge Centered Support and creating knowledge content.
  • Leading a team of contractors over multiple time zones.
Fuel your passion

To be successful in this role you will:

  • Have a bachelor's Degree in Computer Science or STEM Majors (Science, Technology, Engineering, and Math). A minimum of 5 years of professional experience; alternatively, multiple years of experience in application support will be evaluated.
  • Have experience with the ITIL methodology.
  • Have experience with Agile or Waterfall methodology.
  • Have experience with MS Power Platform.
  • Have experience with front-end technologies such as JavaScript, HTML5, CSS.
  • Have experience with JavaScript language, CSS, & HTML (HTML5).
Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

  • Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

  • Contemporary work-life balance policies and wellbeing activities.
  • Comprehensive private medical care options.
  • Safety net of life insurance and disability programs.
  • Tailored financial programs.
  • Additional elected or voluntary benefits.

Locations: IN-KA-BANGALORE-NEON BUILDING WEST TOWER

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