Audio Visual Technician
2 days ago
Job Description:
Role Overview:
As an AV & End User Support Technician, you'll be responsible for maintaining AV infrastructure, supporting end-user devices, and collaborating with global IT teams to uphold service excellence.
Key Responsibilities:
- Conduct proactive checks of AV and conferencing equipment
- Provide live, in-person technical support during meetings
- Manage inventory and update asset systems
- Decommission outdated equipment and maintain documentation
- Support laptops, mobile devices, and basic hardware/software tasks
- Participate in IT rollouts and collaborate with cross-functional teams
- Coordinate with ServiceDesk and international support teams
Qualifications & Experience:
- Bachelor's degree in IT, Computer Science, or related field
- 3+ years in AV/meeting room and end-user IT support
- Fluent English and strong interpersonal skills
- Familiarity with ITSM platforms (e.g., ServiceNow)
- Technical knowledge of Microsoft Teams, Webex, Windows 10/11, Office 365, iOS
- ITIL Foundation certification preferred
- Experience in global support and 24/7 environments
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