Customer Care Executive

2 weeks ago

Remote, India iCarry Technologies Pvt. Ltd. Full time ₹ 1,68,000 - ₹ 2,04,000 per year

Job description

Hiring Customer Support Executives - Blended Process (Voice, Emails, Chats)

iCarry is a rapidly growing online courier booking platform. We operate all over India and onboard new clients on our platform every day

We are looking for candidates who are cool-headed, organized and confident in their working style to keep our clients happy with their shipping experience on

The job involves:

  • Outbound calling to leads and clients - to help with on-boarding, explain services and get them to start booking shipments
  • Provide Client support over phone, whatsapp and email – inbound as well as outbound
  • Respond to & Resolve support tickets as per SLA
  • Co-ordinate with Courier Partners to resolve our client complaints
  • Other ad-hoc work tasks / duties as required (as per guidance from your supervisor)

Ideal candidate should have good command in written and verbal English and Hindi (additional languages a plus)

Prior experience in a BPO company or ecommerce process is mandatory.

Prior experience in customer support at a logistics company is a huge plus.

Work location - Work from your home. You should have access to a good broadband connection, a recent laptop with webcam and a mobile phone.

Job Types: Full-time, Permanent

Pay: ₹12, ₹17,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid sick time
  • Work from home

Application Question(s):

  • Have you ever handled Customer Support or Backend responsibilities in any logistics company before?

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: Remote

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