Technical Support Engineer L1
2 weeks ago
Desktop level troubleshooting for DHCP, DNS, Proxy, VPN, EDR, O365 & Its
Licenses, patching, iTunes, MDM, Azure AD, Remote support, Meraki Cloude
Windows OS, Application software, SAP, Printer and LAN/WAN network
understanding, installation & troubleshooting.
Ticketing tool, follow up with clients to ensure their systems are functional
Resolve Hardware related issue with OEMs via case raising, follow up, resolution &
maintain inventory.
Direct unresolved issues to the next level of support personnel
Conduct remote troubleshooting.
Test alternative pathways until you resolve an issue
Report customer feedback and potential product requests
Help create technical documentation and manuals.
Application support Sales force Automation & Dealer Management System
Job Type: Full-time
Pay: ₹15, ₹30,000.00 per month
Work Location: In person
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