Technical Support Engineer L1

2 weeks ago


Noida Sector Noida Uttar Pradesh, India Grasim Industries Full time ₹ 1,80,000 - ₹ 3,60,000 per year

Desktop level troubleshooting for DHCP, DNS, Proxy, VPN, EDR, O365 & Its

Licenses, patching, iTunes, MDM, Azure AD, Remote support, Meraki Cloude

 Windows OS, Application software, SAP, Printer and LAN/WAN network

understanding, installation & troubleshooting.

 Ticketing tool, follow up with clients to ensure their systems are functional

 Resolve Hardware related issue with OEMs via case raising, follow up, resolution &

maintain inventory.

 Direct unresolved issues to the next level of support personnel

 Conduct remote troubleshooting.

 Test alternative pathways until you resolve an issue

 Report customer feedback and potential product requests

 Help create technical documentation and manuals.

Application support Sales force Automation & Dealer Management System

Job Type: Full-time

Pay: ₹15, ₹30,000.00 per month

Work Location: In person



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