SAP L1 Support Team Lead

4 days ago

uttar pradesh, India Synthlane Technologies Full time

We are looking for a hands -on SAP L1 Support Team Lead to guide and manage a team of SAP L1 Support Engineers while actively participating in troubleshooting and escalation management. The ideal candidate combines leadership with strong technical and process knowledge to ensure smooth, high -quality SAP support operations.You will be responsible for ensuring tickets are resolved efficiently, mentoring team members, improving processes, and maintaining excellent relationships with both end -users and higher -level support teams. RequirementsKey Responsibilities: Team Leadership & Coordination    •    Lead, mentor, and motivate a team of SAP L1 Support Engineers to deliver consistent, high -quality support.    •    Assign and balance daily workload, ensuring SLA compliance and optimal team performance.    •    Conduct regular team reviews, coaching sessions, and performance evaluations. Hands -on Support & Escalations    •    Personally handle complex or high -impact L1 incidents and perform root cause analysis.    •    Escalate issues appropriately to L2/L3 teams, ensuring detailed handover and follow -up.    •    Participate in daily operational activities (ticket handling, user communication, and documentation). Process & Quality Management    •    Track and analyze ticket trends, identify recurring issues, and initiate preventive actions.    •    Maintain and enhance the internal knowledge base with new resolutions and best practices.    •    Continuously improve processes for faster turnaround and higher user satisfaction. Collaboration & Reporting    •    Act as the key liaison between business users, L2/L3 teams, and IT management.    •    Prepare weekly and monthly reports on ticket volumes, SLA metrics, and team performance.    •    Participate in service reviews and support audits, ensuring adherence to ITIL standards. Required Skills:    •    Strong hands -on experience in SAP L1 support (user management, authorization issues, transaction errors, master data support).    •    Good understanding of SAP functional areas (FI/CO, MM, SD, or HR).    •    Experience with ticketing systems such as ServiceNow, Remedy, or SAP Solution Manager.    •    Excellent troubleshooting, documentation, and analytical skills.    •    Strong communication and interpersonal abilities to handle users and coordinate with other teams.    •    Proven experience leading or mentoring a small support team. Qualifications:    •    Bachelor's degree in Computer Science, Information Technology, or related field.    •    4–7 years of total experience in SAP support with at least 1–2 years in a team lead capacity.    •    ITIL Foundation or SAP certification preferred. Performance Indicators:    •    SLA adherence and ticket closure rate    •    Team response and resolution time    •    User satisfaction and feedback    •    Knowledge base contribution and process improvements    •    Reduction in repeat or escalated incidents

  • SAP L1 Support Team Lead

    2 weeks ago

    Noida, Uttar Pradesh, , India Synthlane Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    We are looking for a hands -on SAP L1 Support Team Lead to guide and manage a team of SAP L1 Support Engineers while actively participating in troubleshooting and escalation management. The ideal candidate combines leadership with strong technical and process knowledge to ensure smooth, high -quality SAP support operations.You will be responsible for...

  • Helpdesk Associate

    2 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Req ID 313179 NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Helpdesk Associate - L1 Support to join our team in Noida Uttar Pradesh IN-UP India IN General Duties and Responsibilities In...

  • L1 Technician

    2 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    **Req ID**: 326883 We are currently seeking a L1 Technician to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Preferred Experience - Level 1 Technical knowledge of Windows/Linux platforms. Backup operations, Patching and Activation, Technical knowledge in Network components (DNS, DHCP, TCP). Willingness to develop strong competencies Operating...

  • SAP S4 RISE with SAP – Cloud Solution Architect

    5 days ago

    uttar pradesh, India Best Infosystems Ltd. Full time

    SAP S4 RISE with SAP – Cloud Solution Architect_Contract to Hire or Subcon or Permanent_Greater NoidaJob Title: SAP S4 RISE with SAP – Cloud Solution ArchitectJob Type: Contract to Hire or Subcon or PermanentLocation: Greater NoidaExperience: 10+ yearsJob Description:Mandatory Skills: Sol Arch - SAP S/4 RISE CloudDesirable Skills: Sol Arch - SAP S/4 RISE...

  • Lead Finance Specialist

    2 weeks ago

    Noida, Uttar Pradesh, India GE Vernova Full time

    Summary This role is responsible for statutory financial filings including statutory audits with internal and external partners and oversee transactional taxes filings and assure local compliance for the entities in scope Responsible for driving technical accounting compliance financial and operational internal controls process simplification and operational...

  • L1 Cloud Technician

    3 days ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    **Req ID**: 298623 We are currently seeking a L1 Cloud Technician to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Preferred Experience with 24x7 Support - Level 1 Technical knowledge of Windows/Linux platforms. Backup operations, Patching and Activation, Technical knowledge in Network components (DNS, DHCP, TCP). Willingness to develop strong...

  • SAP Solutions Manager

    2 days ago

    uttar pradesh, India Delta System & Software, Inc. Full time

    SAP Solutions ManagerLocation - Noida, UP, India This position will work from Delta, Noida office in Sector 62. As this position will primarily cater to clients in US market, the work timings will overlap with US for about 3-4 hours (ideally from 2 to 11 pm IST or 3 pm to 12 am IST) We are seeking a seasoned SAP Solutions Manager with over 15 years...

  • SAP FICO Lead Functional Analyst

    2 weeks ago

    uttar pradesh, India Sopra Steria Full time

    Company Description About Sopra SteriaSopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies...

  • SAP BRIM Consultant

    4 days ago

    uttar pradesh, India Best Infosystems Ltd. Full time

    SAP BRIM Consultant_Full-Time_Greater Noida/ Pune/ HyderabadJob Title: SAP BRIM ConsultantJob Type: Full-TimeJob Locations: Greater Noida/ Pune/ HyderabadExperience: 5+ YearsJob Description:Job Summary: We are seeking an experienced SAP BRIM Consultant to join our team. The ideal candidate will have a strong background in SAP Billing and Revenue Innovation...

  • L1 Complaint Handler

    1 week ago

    Noida, Uttar Pradesh, India Barclays Full time

    Embark on a transformative journey as L1 Complaint handler at Barclays, where you will play a pivotal role to manage operations within a business area and maintain processes with risk management initiatives. You will take ownership of your work and provide first-class support to our clients with expertise and care. Key critical skills required for this role...