Helpdesk Associate

1 day ago

Noida Uttar Pradesh, India NTT DATA Full time

Req ID 313179 NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Helpdesk Associate - L1 Support to join our team in Noida Uttar Pradesh IN-UP India IN General Duties and Responsibilities In these roles you will be responsible for Provide exceptional IT Service Desk support guidance and training to end-users for various IT devices applications or processes Record Update and Escalate Support issues to the next level promptly Support all IT onboarding activities for end-users Work with our internal IT Teams on system testing integration and maintenance Engage in discovering new IT business tools to support our business users and our internal IT Team Seek Suggest Evaluate and implement process and technology improvements Willing to learn grow in other IT Business areas Requirements for this role include Excellent English written and verbal communication skills Exceptional customer service skills Great Team player 24 7 rotational shifts and week offs and Work from Office mandatory Excellent communication skills comfortable working with various stakeholders Strong troubleshooting skills bug-finding and resolution Ability to work independently within a diverse global team IT software and hardware troubleshooting knowledge and skills Win 10 macOS iOS Android Google Suite and Microsoft Environment About NTT DATA NTT DATA is a 30 billion trusted global innovator of business and technology services We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long term success As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity We are one of the leading providers of digital and AI infrastructure in the world NTT DATA is a part of NTT Group which invests over 3 6 billion each year in R D to help organizations and society move confidently and sustainably into the digital future Visit us at NTT DATA endeavors to make accessible to any and all users If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications NTT DATA is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status For our EEO Policy Statement please click If you d like more information on your EEO rights under the law please click For Pay Transparency information please click

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