Helpdesk Associate

2 days ago


Noida Uttar Pradesh, India NTT DATA Full time

**Req ID**: 322278

We are currently seeking a Helpdesk Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

**Requirements**:

- Helpdesk Sr. Associate at Grade-5 position in Service Desk
- Must be a Graduate. B.Tech/B.E or any other technical degree preferred
- Good communication skills with minimum 1 year of international calling experience
- Good comprehension & writing skills.
- Must possess excellent customer handling skills
- Should be comfortable to work in rotational shift with 24x7 support window
- Work from office is mandatory

**Job description**:

- Activities include recognition, research, isolation, resolution & follow up steps.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
- Sound knowledge of ITIL best practices around Incident & Request Management procedures.

**About NTT DATA


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