Customer Service Representative
1 week ago
We are seeking a Customer Service Representative to join. This role is ideal for freshers/entry-level candidates who are eager to start their career in customer service. As a representative, you will be the first point of contact for our customers, helping them with their inquiries and ensuring a positive experience.
Responsibilities- Interact with customers through various channels (phone, email, chat) to provide assistance and support.
- Resolve customer issues and queries in a timely and effective manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Provide feedback on customer issues and suggest improvements for products and services.
- Excellent communication skills in English and local languages.
- Strong problem-solving abilities.
- Proficiency in using customer service software and tools.
- Ability to work in a fast-paced environment.
- Good interpersonal skills to build rapport with customers.
- Basic computer skills and familiarity with Microsoft Office Suite.
US/UK process
Spotlight- Performance bonus, Health & insurance
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