Call Center Executive

6 days ago

Gurgaon, Haryana, India Morepen Laboratories Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Title: Call Centre Executive

Location: Gurugram

Employment Type: Full-time

Experience: 2-3 years (Preferred in healthcare, tele-sales, or customer service)

Key Responsibilities:

Inside Sales:

  • Engage with potential customers via calls, emails, and chats to promote healthcare services/products.
  • Convert inbound and outbound leads into sales opportunities.
  • Follow up with prospects to drive conversions and meet sales targets.

Customer Care:

  • Handle customer inquiries, concerns, and feedback with professionalism.
  • Assist patients with appointment scheduling, service information, and billing queries.
  • Ensure a smooth customer experience by coordinating with internal teams.

Relationship Management:

  • Build and maintain strong relationships with existing and potential customers.
  • Provide after-sales support and follow-up to ensure customer satisfaction.

Reporting & Coordination:

  • Maintain records of customer interactions and sales using CRM tools.
  • Provide insights and feedback to improve sales strategies and customer experience.

Required Skills & Qualifications:

Bachelor's degree (preferred in business, healthcare, or related fields).

2-3 years of experience in inside sales, customer service, or telemarketing (healthcare

experience preferred).

Excellent communication and interpersonal skills.

Ability to handle customer queries with empathy and professionalism.

Proficiency in CRM software, MS Office, and digital communication tools.

Strong sales and negotiation skills with a results-driven approach.

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