HR Head
1 week ago
**Role Overview
The GM/DGM/AGMHR in a BPO is a senior leadership role responsible for driving the overall HR strategy and ensuring alignment between human resources practices and business objectives. The position focuses on talent management, employee engagement, performance management, compliance, and HR operations for a large and dynamic workforce operating in shifts and high-volume processes.
Key Responsibilities:
- Strategic HR Management
Develop and implement HR strategies that support business goals and growth plans of the BPO.
Partner with senior management to align HR initiatives with organizational objectives.
Drive culture-building initiatives to strengthen employee engagement and retention.
- Talent Acquisition & Workforce Planning
Oversee end-to-end recruitment for mass hiring, lateral recruitment, and leadership hiring.
Ensure timely onboarding and workforce deployment as per process requirements.
Collaborate with operations teams to forecast manpower needs.
- Performance Management & KPI/KRA Implementation
Design and implement performance appraisal systems based on defined KPI/KRA metrics.
Facilitate regular performance reviews and ensure differentiation in rewards.
Coach managers on performance improvement and succession planning.
- Employee Relations & Engagement
Maintain a positive and productive work environment through effective employee relations.
Manage grievance handling, disciplinary actions, and conflict resolution.
Design engagement programs to improve morale and reduce attrition.
- Learning & Development
Identify training needs and oversee learning programs to build leadership and functional capabilities.
Drive initiatives for skill enhancement aligned with business requirements.
- HR Operations & Compliance
Oversee payroll, attendance, and benefits administration ensuring accuracy and timeliness.
Ensure statutory and legal compliance under labor laws and company policies.
Maintain proper HR documentation, audits, and reporting.
- Leadership & Team Management
Lead and mentor the HR team across various verticals (Recruitment, Operations, L&D, etc.).
Foster a culture of collaboration, accountability, and continuous improvement.
Key Skills & Competencies:
Strategic HR Planning & Execution
Excellent understanding of Domestic BPO/ITES workforce dynamics
Employee Engagement & Retention Strategies
Performance Management & KPI/KRA systems
Strong leadership and stakeholder management skills
Knowledge of labor laws, HRIS, and compliance frameworks
Excellent communication and interpersonal skills**
-
HR Head
9 hours ago
Noida, Uttar Pradesh, India AI-Data Value Info Com-Tech Alliance Full time ₹ 12,00,000 - ₹ 36,00,000 per yearCompany DescriptionAI-Data Value Info Com-Tech Alliance is a strategic advisory organization specializing in Advanced AI Engineering, Data Protection, Cyber Crime Law, and Global Tech Compliance. We support technology ventures in navigating the intersection of AI innovation, data governance, and international regulatory standards to ensure secure and...
-
Vice President-Head of HR
1 week ago
Noida, Uttar Pradesh, India Biz2Credit Full time ₹ 12,00,000 - ₹ 36,00,000 per yearVice President-Head of HR - About Biz2X Biz2X is a leading Fintech SaaS platform powering digital lending transformation for banks and financial institutions globally. Built on cutting - edge technology, AI, and automation, Biz2X enables faster, smarter, and more scalable credit delivery. With a growing presence across India, the US, an d the Middle East,...
-
Hr Head
6 days ago
Noida, Uttar Pradesh, India super e factory depot Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAbout Us is the Worlds First Enquiry to Delivery Trade Enabling B2B Platform working to facilitate Global Trade of Commodities. Since Inception in 2015, the platform has been able to facilitate trade in Excess of 100 BN INR and has a vibrant network of over 70,000 Buyer and 79,000 sellers from 100 + and 29+ Countries respectively. Operating from headquarters...
-
Director HR
6 hours ago
Noida, Uttar Pradesh, India FINAGG Technologies Private Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per yearFinAGG is Hiring: Head of HR | NCRFinAGG –quick cash flow– is a fast-growing cash flow–based credit platform revolutionizing working capital for India's MSMEs. We empower small and medium businesses with seamless, technology-driven credit lines that unlock cash flow and fuel their growth.To learn more, visit:FinAGG is an equal opportunity employer and...
-
HR Manager
2 weeks ago
Noida, Uttar Pradesh, India Markup Designs Pvt. Full time ₹ 4,80,000 - ₹ 6,60,000 per yearJob Description – HR Manager (Female)Position: HR Manager (HR Head Role)Experience Required: 6+ years in Core HR FunctionsLocation: Noida Sector 63Employment Type: Full-TimeAbout the RoleWe are looking for a highly skilled and proactive HR Manager to lead our Human Resources function. The ideal candidate should be able to manage the recruitment team,...
-
AM HR
8 hours ago
Noida, Uttar Pradesh, India Naukri Hospitality Jobs Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe are looking for a highly skilled and experienced HR professional to join our team as an AM HR/HR Executive in the hospitality industry. The ideal candidate will have a strong background in human resources and excellent leadership skills.Roles and ResponsibilityDevelop and implement effective recruitment strategies to attract top talent.Manage employee...
-
HR Officer
2 days ago
Noida, Uttar Pradesh, India Bhima Jewellery Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole & responsibilitiesRecruitment & StaffingManage end-to-end recruitment process (job posting, screening, interviews, offer letters).Coordinate with department heads for manpower requirements.Handle onboarding, joining formalities, and induction programs.2. Employee Relations & WelfareAct as the first point of contact for employee queries.Maintain healthy...
-
HR Manager
1 week ago
Noida, Uttar Pradesh, India ACME SERVICES PRIVATE LIMITED Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob Description :Recruitment Handle sourcing, screening, coordinating interviews, and offer rollouts for various roles across functions.HR Operations Manage onboarding, documentation, HRMS updates, employee records, and compliance-related processes.Process Improvement Identify inefficiencies in HR processes and implement scalable improvements to enhance...
-
HR Manager
2 days ago
Noida, Uttar Pradesh, India DAZZLEDRYS Dryclean & Laundry Pvt Ltd Full time ₹ 5,00,000 - ₹ 15,00,000 per yearCompany DescriptionDazzleDrys Dryclean & Laundry Pvt Ltd is dedicated to making laundry and dry cleaning effortless through expert care and eco-friendly processes. We cater to a wide range of items, from clothing and curtains to shoes and sofas, ensuring precision and reliability in everything we handle. Our services include free doorstep pickup and...
-
HR Executive
1 week ago
Noida, Uttar Pradesh, India Qualicentric Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob SummaryWe are looking for an HR Executive with a strong focus on talent acquisition to manage and support our company's hiring and employee development initiatives. The role involves driving end-to-end recruitment processes, supporting onboarding, and contributing to various HR functions such as policy implementation, performance management, and employee...