Senior Customer Success Manager, EMEA

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Senior Customer Success Manager, EMEA in India.

As a Senior Customer Success Manager, you will play a pivotal role in ensuring customer satisfaction and success across a portfolio of EMEA clients. You will work closely with internal teams, including sales, support, and engineering, to provide a world-class customer experience. Your primary focus will be to guide customers through onboarding, foster strong relationships, and drive product adoption. Additionally, you will identify opportunities for expansion, provide strategic advice, and ensure that all customer needs are addressed in a timely and effective manner.

Accountabilities:

• Develop and maintain strategic relationships with customers, understanding their specific business needs and creating tailored success plans to achieve measurable outcomes.
• Lead customer onboarding efforts, ensuring a smooth and efficient integration process that delivers quick time-to-value for clients.
• Monitor customer health and proactively address risks, collaborating with internal resources as needed to ensure customer satisfaction.
• Serve as the primary point of contact for customer escalations, managing complex business and technical issues to ensure a positive customer experience.
• Work alongside Account Managers to identify and pursue upsell opportunities, driving long-term growth and satisfaction for customers.
• Conduct regular strategic business reviews with executive stakeholders to demonstrate product value and align on future goals.

Requirements

• Minimum of 7-8 years of customer-facing experience in a SaaS environment, with a focus on customer success or account management, preferably within the EMEA region.
• Strong technical knowledge in IT, including user access management, authentication, device management, MDM, and system administration.
• Excellent organizational skills with the ability to manage multiple high-value accounts simultaneously.
• Outstanding communication skills (both verbal and written) and the ability to listen and address customer needs, particularly in technical environments.
• A proactive, self-driven approach, with a passion for continuous learning and improvement.
• Strong problem-solving, time management, and organizational skills, with a keen attention to detail.
• A Bachelor's degree or equivalent experience is preferred.

Benefits

• Fully remote work within India, offering flexibility and work-life balance.
• Competitive compensation with opportunities for performance-based incentives.
• Access to continuous professional development and career advancement opportunities.
• Health insurance and other benefits to support your well-being.
• A collaborative, inclusive company culture that encourages innovation and personal growth.

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest

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