Customer Success Manager

2 days ago

India StratApps Full time US$ 80,000 - US$ 1,20,000 per year

Company Profile : STRATAPPS SOLUTIONS ) StratApps, headquartered in Silicon Valley, is a Global Solutions and Products company focused on enabling organizations to use data as a growth lever. With more than 6 years of experience in helping organizations realize the value of analytics, whether startups or Fortune 500, our customers have the solutions to make informed decisions to increase profits, optimize utilization of resources, reduce waste, and focus on areas of growth. We offer exceptional expertise and customer service for solutions in:

  • Designing and implementing data warehouses from scratch
  • Developing ETL strategy to aggregating data from multiple disparate data sources.
  • Building complex, self-service analytics dashboards and reports that provide a uniform, conformed and holistic view of business processes
  • Deploying, extending and establishing enterprise wide business intelligence platforms
  • Guiding your reduction of BI Standardization Costs with a single view of user adoptions across not one, but multiple platformsResponsibilities : Total of 5+ Years (2+ Years in Customer Success) .
  • Exposure in B2B SaaS will be an Advantage
  • Experience into Cybersecurity or Network Security Domain
  • Experience in handling NAM and/or EMEA customers.
  • Expert in the core CS responsibilities like Customer Health, Adoption, Renewal, Product Trainings, Upsell / Cross-Sell Potential, and Retention.
  • Collaborate with various teams like Sales, Technical Support, Implementation Consultants and Success Engineers.
  • Knowledge in CS Tools like GainSight will be an advantage.
  • Ability to work as a customer advisor and identify security risks/challenges.
  • Excellent command over presentation skills.
  • Host and lead various internal and client meetings Qualifications:Proven work experience as a Customer Success Manager or similar role.

Experience working with brand image and promoting value through customer experience. Exceptional ability to communicate and foster positive business relationships. Technical skills required, as they relate to the use of the product or service.

Accountability and personal organization are essential. Experience in managing a diverse group and training each according to company standards. A communications or marketing degree is preferred.

Equal Opportunity Statement:Include a statement on commitment to diversity and inclusivity.

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