Customer Success Manager

3 weeks ago

India Truein Full time
Job Title: Customer Success Manager
Location: Baner, Pune

About Us:
Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us. At Truein, we are on a mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technologies. We are backed by Investors and a high potential team of 40 people and growing.
Our Culture:
At Truein, we genuinely care about every member we hire. You'll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture.

Role Overview:
As a Customer Success Manager at Truein, you will play a key role in driving customer goals, revenue expansion and product adoption by ensuring the activation, engagement, success, retention, and growth for Truein's key enterprise and mid-market clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. It is an individual contributor role wherein the person would work with a small but highly competitive and effective team.

Responsibilities:
Customer onboarding: help them set up product configuration and upload data
Conduct product training for key stakeholders in the customer organization
Drive adoption, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell)
Minimize customer churn, maximize retention and create great customer experience
Contact customers to explain new features and help them upgrade to new plans
Collect customer references, testimonials and create case studies
Be the customer's voice within Truein providing feedback to our Product team to develop/identify new features
Conduct quarterly business reviews with senior stakeholders to align product deliveries to client business outcomes
Help customers map Truein to their existing policies and processes

Requirements:
5 to 7 years years of experience in SaaS or software product company in a customer-facing roles
Previous experience working with enterprise customers
Process-oriented and analytical
Excellent verbal and written communication skills
Strong empathy for customers and passion for growth
Passion for solving client challenges and commitment to client delight
Result-oriented and has great attention to details
Bachelor's degree or equivalent experience in Computer Science or related field

Good to have:
Experience dealing with International customers
Has worked with growth stage startup
Education background of Technology + Management studies

You will get:
Competitive compensation package and benefits
Work closely with and be part of a truly amazing team
Join a fast-growing company early, make a difference and enjoy the ride
Challenge yourself and take your career to the next level

Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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