Customer Success Manager

3 weeks ago

India VWO Full time

Job Description

Wingify is an India-based, fast-growing software company that makes globally admired technology products. Our flagship product, VWO Experience Optimization Platform, is loved by thousands of businesses and users across 90+ countries. The customer list includes brands like Microsoft, Lenovo, Walt Disney, Target, eBay, and Ubisoft.

As part of the Customer Success team, you guide and advise clients to help them achieve their business goals by improving their conversion rates using VWO solutions while closely collaborating with the sales, account management, and technical teams. This role requires outstanding relationship management skills and technical and business acumen.

Job Responsibilities:

- Work closely and own responsibility for the success of your assigned portfolio of customers to
- help them track the correct metrics required for measuring their online business performance.
- form strategies to improve the existing conversion rate using innovative ideas,
- define, implement, and manage their experimentation program
- Manage the onboarding of new clients.
- Help build loyalty by creating an excellent relationship with the customers.
- Arrange operational and methodological training sessions for your accounts
- Resolve any issues and problems faced by customers
- Manage complaints to maintain trust
- Serve as the link of communication between customers and internal teams
- Maximize your portfolio's retention by minimizing churn and contraction

Professional Competencies:

- Prior experience in a customer-facing role or equivalent, a history of increasing customer satisfaction.
- Understanding of Conversion Rate Optimization space
- Knowledge of Digital Marketing techniques and online promotional activities.
- Analytical thinker who can translate complex data into actionable plans
- Understanding of Google Analytics
- Knowledge of how SaaS works
- Excellent customer relationship management skills.
- Outstanding communication, understanding, and writing skills.
- Understanding of web applications, HTML, JavaScript, and CSS is a plus

Skills & Experience:

- Bachelor's degree, Business or Computer Science related.
- Minimum 6 years of customer-facing experience.
- Understanding of digital marketing, Conversion Rate Optimization techniques and changing trends in the online space.
- Excellent organizational, presentation, and communication skills.
- Experience in working with e-commerce, travel, or media companies is a plus.
- Organized and reliable self-starter who can work independently.
- Strong soft skills: energetic, empathetic, self-motivated, open-minded Excellent interpersonal skills to strike a connect with diverse people across the globe

Wingify is a remote-first company with employees spread across India and other countries. We offer competitive compensation and incredible learning opportunities within tight-knit teams in a truly international environment.

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