Customer Success

3 weeks ago

Powai India Larsen & Toubro Limited Full time

Job Description

Job Purpose

Responsible for a broad range of tasks such as maintaining ongoing customer relationships for Data center and cloud services by implementing cloud success programs, contributing to cloud sales, onboarding, and training clients, and minimizing churn. Responsible to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

Role Description

Key Responsibilities

.Manage the day-to-day operations of a Customer Success for self and team for Cloud & Data centre Colocation.

.Take ownership and accountability for ensuring customer retention and growth, customer satisfaction, and contract renewals within the assigned customer portfolio

.Partner with Sales managers & BD to maximize account growth opportunities by playing a collaborative role on the account team and helping to drive incremental opportunities upon contract renewal

.Uncover and know any risk that threatens the customer's satisfaction, scalability, or renewal conceive and execute mitigation plans for all risks.

.Follow and adhere to best practices for all internal processes including, but not limited to, Account Management, Enablement, Onboarding, Adoption.

.Drive financial and strategic targets for minimizing churn, positioning favourable terms, and boosting incremental revenue via up-sells, cross-sells, and add-ons

.Work closely with Sales head in defining/ re-define/ fine-tune current strategic account plans including areas for improvement, and opportunities

.Identify gaps/risks early and establish mitigation strategies (both technically & with regards to resources)

.Evaluate project requests to create cost estimates and resource plans for the customer success function

.Identify market trends, client pain points, and client buying behaviours & create value propositions that respond to the client's value drivers

.Hands-on experience in designing and implementing strategic processes/playbooks

Qualifications and Experience

EDUCATIONAL QUALIFICATIONS: (degree, training, or certification required)

BE/B-Tech or equivalent with Computer Science or Electronics & Communication or Electrical Engineering

MBA-Marketing is preferred

RELEVANT EXPERIENCE: (no. of years of technical, functional, and/or leadership experience or specific exposure required)

.15+ years of experience in a customer-facing role with at least 4 years in Customer Success for cloud/DC Sales

.Proven strategic consulting, project management, client relationship management, team management & planning experience in IT services.

.Experience of servicing complex technology products

.Empowered to take accountability for Customer's success and overall service and support relationship.

.Experience of at least 3 years of directly managing a high performing team or Hire, build the customer success team from the ground up

.Solid communication skills - competent at providing clear and concise guidance through emails, over the phone, or in person with a casual and confident tone

.Ability to develop, implement, monitor, and drive customer success account plans manage a portfolio of multiple customer projects running simultaneously manage accounts in steady state or maintenance mode

.Obsessed with Quality Outcomes, NPS scores, CSAT scores.

  • Customer Success

    18 hours ago

    Powai, Maharashtra, India L&T Technology Services Ltd. Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Customer SuccessLNT/CS/1481348IU72-Data Center BusinessAMN Tower, PowaiPosted On16 Sep 2025End Date15 Mar 2026Required Experience YearsSkillsKnowledge & Posting LocationCUSTOMER RELATIONSHIP MANAGEMENTCUSTOMER SUPPORTDATA CENTERMinimum QualificationGRADUATE DIPLOMA IN CONSTRUCTION PROJECT MANAGEMENTJob DescriptionJob PurposeResponsible for a broad range of...

  • Customer Success Intern

    1 week ago

    Powai, Mumbai, Maharashtra, India LineupX Full time

    **Customer Success Intern: Chart Your Success Journey with Us!** Are you a student or recent graduate eager to dive into the dynamic world of Customer Success? If you're passionate about learning, driven by curiosity, and ready to be a key player in shaping customer satisfaction, this internship opportunity is your gateway to gaining hands-on experience in...

  • Customer Success Intern

    7 days ago

    Powai, Mumbai, Maharashtra, India LineupX Full time

    **About LineupX** LineupX is an advanced AI-Powered SaaS platform designed for ed-tech companies, revolutionizing their placement processes. Our platform helps high-growth ed-tech companies and Training and Placement organizations streamline their placement workflow and connect with thousands of potential employers. Recognized as a high-potential startup by...

  • Customer Success Internship

    2 weeks ago

    Powai, Mumbai, Maharashtra, India LineupX Full time

    **About LineupX** LineupX is an advanced AI-Powered SaaS platform designed for ed-tech companies, revolutionizing their placement processes. Our platform helps high-growth ed-tech companies and Training and Placement organizations streamline their placement workflow and connect with thousands of potential employers. Recognized as a high-potential startup by...

  • Customer Success

    1 day ago

    India Pearson Full time

    Level 3 Escalation calls. - Directly liaising with the US (United States) and EMEA (Europe, Middle East and Africa) lines of business. - Prepare client reports. - Act as an escalation point for service-related problems. - Promote client programs and products. - Determine additional opportunities and possible operational trouble areas. - Input accurate...

  • Customer Success Operations

    7 days ago

    India Zluri Technologies Full time

    **About the role** We’re hiring a Customer Success Operations Specialist whose mission will be to drive the effectiveness and efficiency of our Customer Success and Support teams. You will report to the CS Ops Manager. You will be their trusted partner in defining customer success objectives, strategy, and tactics and implementing processes that...

  • Customer Success

    1 day ago

    India Pearson Full time

    We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. Primary Responsibilities - Level 2...

  • Customer Success

    1 day ago

    India Pearson Full time

    We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. Primary Responsibilities - Level 3...

  • Customer Success Manager

    2 days ago

    India BrightEdge Full time

    Job Description About BrightEdge BrightEdge is the global leader in AI-powered SEO and content performance marketing, helping enterprises transform online visibility into measurable business impact. As the gold standard in SEO data, our platform unifies deep technical analysis, research, recommendations, scaled reporting, and automationpowering success for...

  • Customer Success Manager

    1 week ago

    India Zenduty Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    About the CompanyModern engineering teams are obsessed with site reliability. They want to keep their sites up and running, no matter what. But managing complex infrastructure and handling production incidents is tough. That's where Zenduty comes in. We're a complete site reliability engineering suite that helps teams build intelligence into their...