
Customer Success Intern
17 hours ago
**About LineupX**
LineupX is an advanced AI-Powered SaaS platform designed for ed-tech companies, revolutionizing their placement processes. Our platform helps high-growth ed-tech companies and Training and Placement organizations streamline their placement workflow and connect with thousands of potential employers. Recognized as a high-potential startup by SINE IIT Bombay and backed by Upekkha, a global SaaS accelerator.
**Role Overview**
As a Customer Success Intern at LineupX, you will be a crucial part of our Customer Success team, supporting client onboarding, engagement, and satisfaction efforts. This role offers hands-on experience in customer relationship management, where you'll learn the essentials of ensuring customers achieve their desired outcomes and feel supported throughout their journey with LineupX.
**Key Responsibilities**
- Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the platform features and functionality to ensure they can quickly gain value from the product.
- Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help customers navigate the platform independently.
- Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common requests, and trends, sharing insights with the Customer Success team for ongoing improvement.
- Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team to proactively address potential issues, helping improve retention rates.
- Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS scores, and churn/renewal statistics.
- Process Improvement: Work with the team to streamline customer success processes, suggesting new ideas to improve customer experience and satisfaction.
**Learning & Development Opportunities**
- Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle management. -Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce, Zendesk, Intercom, or similar platforms.
- Data Analytics: Learn how to analyze customer success metrics and identify actionable insights.
- Cross-functional Collaboration: Work closely with sales, product, and marketing teams to gain a comprehensive understanding of how each department supports customer success.
**Job Type**: Internship
Pay: ₹10,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
-
Customer Success Intern
3 days ago
Powai, Mumbai, Maharashtra, India LineupX Full time**Customer Success Intern: Chart Your Success Journey with Us!** Are you a student or recent graduate eager to dive into the dynamic world of Customer Success? If you're passionate about learning, driven by curiosity, and ready to be a key player in shaping customer satisfaction, this internship opportunity is your gateway to gaining hands-on experience in...
-
Customer Success Associate
2 weeks ago
Powai, Mumbai, Maharashtra, India LineupX Full time**About LineupX**: LineupX is an advanced AI-Powered SaaS platform designed for ed-tech companies, revolutionizing their placement processes. Our platform helps high-growth ed-tech companies and Training and Placement organizations streamline their placement workflow and connect with thousands of potential employers. Recognized as a high-potential startup by...
-
Customer Success Internship
1 week ago
Powai, Mumbai, Maharashtra, India LineupX Full time**About LineupX** LineupX is an advanced AI-Powered SaaS platform designed for ed-tech companies, revolutionizing their placement processes. Our platform helps high-growth ed-tech companies and Training and Placement organizations streamline their placement workflow and connect with thousands of potential employers. Recognized as a high-potential startup by...
-
Customer Success
2 weeks ago
Powai, India Larsen & Toubro Limited Full timeJob Description Job Purpose Responsible for a broad range of tasks such as maintaining ongoing customer relationships for Data center and cloud services by implementing cloud success programs, contributing to cloud sales, onboarding, and training clients, and minimizing churn. Responsible to provide insights on client-to-business interactions, improve...
-
Customer Success Intern
1 week ago
Mumbai, Maharashtra, India Aminu Wellness Full time**Process & Requirement** How we understand skin and the science behind it drives everything we do. This part-time hybrid gig as a Customer Success Intern at Aminu Skincare in Mumbai is all about connecting with clients and learning the ins and outs of skincare. You'll chat with both new and existing clients, dive into the world of skin science, and figure...
-
Customer Success
2 weeks ago
Mumbai, Maharashtra, India LeadSquared Full timeAt LeadSquared, our Customer Success team is essential to our growth and customer satisfaction. We’re seeking motivated professionals who excel at nurturing customer relationships, guiding them from onboarding through adoption, and ensuring they achieve their business goals using our platform. What You’ll Do Seamless Onboarding & Adoption - Facilitate...
-
Customer Success Executive
1 week ago
Mumbai, Maharashtra, India TMI Group Full timeCompensation**₹ 400,000 - 420,000 per year** - Required Experience**2 - 5 Years** - Skills**customer support,** **interpersonal skills,** **written, and verbal...** We are currently hiring for the position of **Customer Support**. If you have a year's experience in a Customer Success role, excellent interpersonal and communication skills, we invite you...
-
Customer Success Executive
2 weeks ago
Mumbai, Maharashtra, India Kennect Full time**Company Overview**: Kennect is the Modern Sales Compensation Platform designed for enterprises. We are leading the way in Sales Performance Management, with everything businesses need to harness the power of Sales Incentives. Our mission is to deliver customised enterprise-level commission calculation and tracking software for the most innovative...
-
Customer Success Executive
1 week ago
Mumbai, Maharashtra, India Kennect Full time( - No experience required - ) CSM **Kennect Technologies**: **Kennect is a SaaS Company, leading the way in Sales Performance Management** - Mumbai- 51-200- Private Limited Company**Location**: - Mumbai **Job Type**: - Full Time **Hiring contact**: - GOPIKA SHAJULAL **Remote Work Policy**: - Hybrid( 2/3days In office ) **The Role**: **Company...
-
Customer Success
4 days ago
Mumbai, India Bombay Hemp Company Pvt. Ltd. Full timeWe are seeking a motivated and dedicated Customer Success Intern (Medical) to join our team. The Customers Success Intern will play a crucial role in ensuring the success and satisfaction of our medical customers. **Key Responsibilities**: - Communicate effectively with both internal and external senior-level management to understand customer needs,...