Customer Success

7 days ago

Mumbai, India ExtraMile Play Full time

Customer Success / Operations Intern Location:  Mumbai (In Office) Duration:  3–6 months Type:  Internship (with potential for full-time conversion) Stipend:  15,000-20,000/month (based on experience) About ExtramilePlay ExtramilePlay is a fast-growing SaaS and gamification platform that helps enterprises engage their teams through AI-powered games, interactive quizzes, and virtual experiences. We work with leading organizations to transform employee engagement, learning, and communication through playful innovation. Role Overview We are looking for a Customer Success / Operations Intern  who will play a key role in ensuring smooth delivery of our engagement experiences to enterprise clients. This is a hands-on role that involves client coordination, backend operations, game/event execution, and data handling. You’ll work closely with our Customer Success, Product, and Design teams to deliver delightful experiences to clients across India and the Middle East. Key Responsibilities Client Operations Support Coordinate with client SPOCs for event details, branding assets, and timelines. Ensure smooth setup and execution of games and events on the ExtramilePlay platform. Troubleshoot basic client issues during onboarding and events. Platform & Event Execution Manage game configuration, user uploads, leaderboard setup, and event logistics. Run dry-runs and live events with the CS team to ensure seamless delivery. Maintain event checklists and post-event reports. Customer Success Enablement Help build and maintain onboarding SOPs, FAQs, and process documentation. Gather client feedback post events and share insights with the product team. Track adoption metrics and prepare simple dashboards/reports. Operational Support Maintain structured trackers (Google Sheets / CRM) for project timelines and deliverables. Assist in internal communication between delivery, design, and tech teams. What We’re Looking For Excellent communication skills (verbal & written) — client-facing comfort is key. Detail-oriented with strong organizational skills. Comfortable working with Google Workspace tools (Sheets, Docs, Slides). Quick learner with problem-solving mindset and ability to work under deadlines. Bonus if you have prior experience in events, SaaS operations, or internships in CX/CS roles. Perks & Learning Opportunities Exposure to B2B SaaS and gamification delivery at scale. Hands-on experience working with enterprise clients. Opportunity to work closely with founders & senior leadership. Certificate and Letter of Recommendation on completion. High performers may receive a full-time offer .

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