
Customer Success
13 hours ago
Level 3 Escalation calls.
- Directly liaising with the US (United States) and EMEA (Europe, Middle East and Africa) lines of business.
- Prepare client reports.
- Act as an escalation point for service-related problems.
- Promote client programs and products.
- Determine additional opportunities and possible operational trouble areas.
- Input accurate customer information into the database.
- Assist in training and monitoring call centre agents to ensure quality of service.
- Maintaining the SLA for different LOB’s.
- Reports.
- Client Management
- Events handling
- People Management (In Manager Absence)
1143870
**Job**: Customer Success
**Job Family**: GO\_TO\_MARKET
**Organization**: Assessment & Qualifications
**Schedule**: FULL\_TIME
**Req ID**: 20150
\#LI-REMOTE
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