Customer Success

13 hours ago


India Pearson Full time

Level 3 Escalation calls.
- Directly liaising with the US (United States) and EMEA (Europe, Middle East and Africa) lines of business.
- Prepare client reports.
- Act as an escalation point for service-related problems.
- Promote client programs and products.
- Determine additional opportunities and possible operational trouble areas.
- Input accurate customer information into the database.
- Assist in training and monitoring call centre agents to ensure quality of service.
- Maintaining the SLA for different LOB’s.
- Reports.
- Client Management
- Events handling
- People Management (In Manager Absence)

1143870
**Job**: Customer Success

**Job Family**: GO\_TO\_MARKET

**Organization**: Assessment & Qualifications

**Schedule**: FULL\_TIME

**Req ID**: 20150

\#LI-REMOTE


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