Senior Customer Success Manager

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Senior Customer Success Manager in India.

As a Senior Customer Success Manager, you will be responsible for fostering strong relationships with enterprise clients, ensuring their successful onboarding, and maximizing their value from the product. You will play a key role in defining and executing strategies that drive customer satisfaction and product adoption. This role requires a hands-on approach to managing client needs, improving customer experiences, and tracking key performance indicators (KPIs) to achieve long-term success. You will also be instrumental in scaling the customer success function in India to support thousands of enterprises.

Accountabilities:

• Develop and implement a comprehensive customer success playbook tailored to the India market to scale and support a growing enterprise client base.
• Build and nurture strong relationships with key stakeholders in enterprise accounts, ensuring customer satisfaction and retention.
• Lead the onboarding process for new enterprise clients, ensuring a smooth transition and seamless adoption of the product.
• Monitor customer usage and adoption metrics to proactively identify areas for improvement and potential opportunities for upsell or expansion.
• Track and report on customer success KPIs, ensuring alignment with company-wide objectives and driving the team towards achieving set goals.
• Continuously assess and improve customer satisfaction through feedback, surveys, and direct engagement.
• Collaborate with cross-functional teams, including sales, product, and engineering, to address customer needs and enhance the overall customer experience.

Requirements

• 4-8 years of experience in a Customer Success or Client Management role, ideally within a SaaS or fast-paced technology company.
• Strong technical acumen with the ability to engage and communicate effectively with engineering teams, CTOs, and CIOs.
• Proven ability to work autonomously and prioritize tasks in a fast-paced, high-growth environment.
• Strong problem-solving and analytical skills, with a solution-oriented approach to customer challenges.
• Excellent communication and interpersonal skills, with a proven track record of building and maintaining strong relationships with clients at all levels.
• A customer-centric mindset, with a focus on scaling customer satisfaction and achieving excellence.
• Ability to think strategically while executing tactically, ensuring a high level of service and impact.

Benefits

• High-velocity innovation with minimal bureaucracy, offering opportunities for rapid experimentation and growth.
• Global team collaboration across 30+ countries, with hubs in New York, London, and Warsaw.
• Remote-first culture with structured asynchronous workflows to support flexibility and maximize productivity.
• Annual company offsite to foster team bonding and celebrate successes (e.g., last year in Croatia).
• Continuous growth opportunities in AI, collaborating with leaders in the industry and contributing to cutting-edge innovations.
• Competitive salary and benefits tailored to support your personal and professional growth.
• Flexible working environment, emphasizing results over hours worked, to provide a healthy work-life balance.

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest

#LI-CL1